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AQL Sentiment Analysis Package

Sentiment Analysis API wrapper

Overview

AQL Sentiment Analysis (AQLSA) utilizes the Salesforce Einstein platform to identify the sentiments expressed in the text feed.

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  • Customer feedback comes through social media, service requests and other forms of communications. Proactively analyze the customer sentiments and take corrective measures to increase customer satisfaction.

  • AQL Sentiment Analysis utilizes the Salesforce Einstein APIs to analyze the customer sentiment based on data from any salesforce object. This provides a single API to call the Sentiment API on any object without coding for each object.

  • Each Salesforce installation can have its own sentiment model based on specific data and run the API on those models.

AQL Sentiment Analysis provides a wrapper around the Einstein API to pass text from any object and retrieve and quantify the positive, negative or neutral sentiment expressed in the text. By understanding the sentiment and its trend over time, companies can proactively address issues.

Categories

Business Needs
Analytics
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package