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VCC Live for Salesforce | CTI | Click-To-Call | IVR | Dialer | ACD | Voicebot

By VCC Live

VCC Live for Salesforce - increase Customer Service and Sales Productivity

No Ratings
Paid  
Industries
Financial Services
Healthcare & Life Sciences
Retail
Business Need
Sales
Productivity
Customer Service
Requires
Sales Cloud
Service Cloud

VCC Live for Salesforce offers seamless Contact Center experience for both Sales and Service teams and helps achieve higher agent productivity and better Customer experience with a flexible tool to manage and oversee your operations.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
VCC Live subscription is required for use

App Details

Version
VCC:Live softphone/February 2023 1.7.0
Listed On
11/29/2021
Latest Release
02/20/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/26/2021

Additional Details

Reduce manual tasks, enhance customer experience, and boost team productivity by bringing Salesforce and VCC Live together. Save time for your agents by eliminating platform switching. Our cloud-based CTI solution doesn't require hardware to install or maintain, and it enables remote work and training. Take advantage of easy installation and quick setup, and customize the integration to fit your business needs and customer expectations. Our 24/7 support and dedicated Key Account Manager will help you from the first steps, providing in-depth training, listening to your feature requests, and answering any questions and problems you may have. ADVANCED CONTACT CENTER FEATURES: • Agent Status (Availability, Breaks) • ACD (Automatic Call Distributor) • CTI (Computer Telephony Integration) • Callback • IVR (Interactive voice response) • Call recording • Click-to-Dial • Call transferring between agents • Automatic logging • Screen pop-up with customer details • Call Notes • Works on every Salesforce-compatible browser

Need help?

VCC Live

Budapest

Support Phone+44 208 638 0169
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