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VCC Live for Salesforce | CTI | Click-To-Call | IVR | Dialer | ACD | Voicebot
VCC Live for Salesforce - increase Customer Service and Sales Productivity
- Industries
- Financial ServicesHealthcare & Life SciencesRetail
- Business Need
- SalesProductivityCustomer Service
- Requires
- Sales CloudService Cloud
VCC Live for Salesforce offers seamless Contact Center experience for both Sales and Service teams and helps achieve higher agent productivity and better Customer experience with a flexible tool to manage and oversee your operations.
Highlights
BOOST PRODUCTIVITY & DRIVE SALES • Handle calls within the Salesforce interface, without having to switch between platforms • Save time for your agents, so they can focus on what matters: talking to customers
ENHANCE CUSTOMER EXPERIENCE • Access call history and customer details on screen pop-ups for personalized interactions • Transfer calls to ensure customers are connected with the most appropriate agents
LEVERAGE ADVANCED CONTACT CENTER FEATURES • Handle your inbound calls seamlessly with unlimited IVRs, voicebots and skill-based routing • Leverage an AI-powered predictive dialer to maximize the time agents spend on customer calls
Provider Details
For more than 10 years VCC Live has been providing telecommunication technologies for companies with the CX-driven mindset. We strive to provide a complete and high-quality business solution for companies who need to communicate with their customers via Phone and/or other channels, and require high-level professional communication services.
Pricing Details
VCC Live has a number of plans tailored to your team's needs depending on the required functionalities and channels used. Please review available options on our website: https://vcc.live/pricing/ or contact us directly.