TERMS AND CONDITIONS####These general terms and conditions ("Agreement") apply to the usage of the software and the identity services offered through the Software [“Signicat for Salesforce”]. By accessing or using the Identity Services and/or the Software you agree to be bound by this Agreement. If you disagree with any part of this Agreement you may not access the Data service and/or Software.####Definitions. ##“Authorized User” means the qualified employees of Customer authorized to access the Software. ##“Software” means the particular APPSolutely application service, data, tool, software or other product and related subscription services including any accompanying materials or related documents. APPSolutely may from time to time and at its sole discretion make commercially reasonable changes to the Software.##“Identity Services” means all services from Signicat distributed by APPSolutely to Customer through the Software.## “Customer Content” means all content, data, material or information that Customer provides to APPSolutely in connection with the Agreement, including, without limitation, email campaigns, internet protocol (IP) addresses, and domains.##“Defect”: means all substantial failures in the Software that prevent the Software from functioning substantially in accordance with the accompanying Documentation. The lack of certain functionality in a new Software Upgrade and/or Update that was present in an earlier Upgrade and/or Update is not considered to be a Defect;##“License Parameter” means Customer’s permitted scope of use for the Software, including any limit or requirement set forth on the applicable Order Form. ##“Order” means the order by Customer which has been accepted by APPSolutely via a signed document or automated process stating eg. Number of licenses, prices, type of license and functionality. An Order forms an integral part of the Agreement## “Update” (maintenance release) means: a version of the Software in which a minor adjustment or a solution to a Defect or an enhancement is made.##“Upgrade” (release): a version of the Software in which an important change in the functionality and/or technology is made.####Scope of Use and Restrictions.##Scope of Use. Any license granted to Customer pursuant to the Agreement shall be: (i) set forth in an Order; (ii) subject to Customer’s timely payment of applicable fees; and (iii) unless otherwise permitted under an applicable Order, limited in scope to use by Customer and its wholly-owned corporate subsidiaries while such total ownership exists (“Subsidiaries”). Without Order Customer is entitled to use the software for demonstration purposes only for a limited period of time and APPsolutely has the right to end such use immediately.##Right of use. APPSolutely grants Customer for the duration of this Agreement the nonexclusive right and the non-exclusive license to use the Software in accordance with the provisions in this Agreement for its own business purposes and to install the Software or have it installed for this purpose on one Customer’s Salesforce production org environment and on other non-production environment related to the production org environment. Customer deems necessary as long as such installment on a non-production environment is done to maintain the Customer’s production environment. The Customer is not permitted to have the Software used by or on behalf of any other person or legal entity. The right of use also includes the right to use the documentation. ##Misuse of Products/Services. Customer shall not: (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the APPSolutely Software or any part thereof in any way, except as expressly permitted under section 2.2 or an applicable Orderform; (ii) use the Software to send or store material containing software viruses, worms, Trojan horses or other harmful computer code; (iii) interfere with or disrupt the integrity or performance of the Software or the data contained therein; (iv) attempt to gain unauthorized access to the Software or their related systems or networks; (v) modify or make derivative works based on the Software, or any other technology provided by APPSolutely or reverse engineer, decompile or disassemble the Software or any other programs, techniques, processes, methods, know-how or other technology provided by APPSolutely; (vi) misrepresent that nature or scope of any Software provided hereunder; (vii) access or use the Software and (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Software, or (c) copy any ideas, features, functions or graphics of the Software; or (viii) aid or permit others to do any of the foregoing. Customer shall only use the Identity Services in the normal course of its business. Customer indemnifies APPSolutely against all claims from third parties in this respect and compensates all damage suffered by APPSolutely as a result of such claims, including the costs actually incurred for legal assistance. APPSolutely is entitled to suspend its obligations under this Agreement and thereby the working of the Software or end the Agreement.##Availability of Identity Services. APPSolutely relies on Signicat and third party identity providers to provide the Identity Services and is not responsible in any way for Identity Services and the availability thereof. ##Account Activity. Customer shall be solely responsible for all activity by Customer and its authorized agents occurring under its accounts and shall notify APPSolutely of and use reasonable efforts to stop any unauthorized use of any password or account or any other known or suspected breach of security. ##Notification of Known Conditions. Customer shall provide prompt written notification to APPSolutely of any known conditions that could reasonably affect the performance of the Software in a material, adverse manner, including, without limitation, problems with its Salesforce environments on which Software has been installed.##License to Customer Content. Customer hereby grants APPSolutely an irrevocable, perpetual, transferable, non-exclusive, royalty-free, worldwide license to perform all such acts with respect to the Customer Content as necessary for APPSolutely to provide, operate, improve and/or test the Software.##2.8 License to Feedback, Suggestions or Recommendations. Customer hereby grants APPSolutely an unlimited, irrevocable, perpetual, transferable, non-exclusive, royalty-free, worldwide license to use and/or incorporate into the Software any feedback, suggestions and/or recommendations provided to APPSolutely by Customer.####Maintenance and support##Meaning. For the purpose of this Agreement the term ‘Maintenance Services’ means (I) Support as described in section 3.2 and (II) Maintenance as described in section 3.3, subject to the exceptions described in section 3.4. All Maintenance services will be performed on working days between 09.00 a.m. and 05.00 p.m Central European Time. Support and maintenance with regard to the Identity Services will be provided by the Identity Services provider Signicat.##Support. “Support (Services)” means the provision of telephonic, written and/or electronic helpdesk support relating to the use and functioning of the Software. When Customer requests Support, Customer needs to contact Signicat through their support channels and provide APPSolutely via Signicat’s support channels access to the Software installed on applicable Customer’s Salesforce environments on APPSolutely’s request. Only designated Customer employees can request Support. In case the services delivered to Customer do not fall within the Support range, APPSolutely is entitled to invoice the Support offered against a fee in accordance with the standard hourly rates of APPSolutely and Customer is obligated to pay such invoice. ##Maintenance. Maintenance includes: a. the tracing and repairing, with commercially reasonably efforts, of all Defects in the Software the Customer has reported to APPSolutely in accordance with this Agreement. b. the provision of Software Updates and/or Upgrades at the sole discretion of APPSolutely. Updates and/or Upgrades can be provided via push upgrades at the sole discretion of APPSolutely. In an Update and/or Upgrade APPSolutely may duplicate the functionality from the previous Software Updates and/or Upgrades without change. A new Update and/or Upgrade can have the same, more or less functionality as the previous Software Updates and/or Upgrades. APPSolutely has the right to immediately remove, add or change the functionality of the Software in case of amongst others, security issues, compatibility issues with identity services provided by third party identity providers, compliance with law or other issues APPSolutely assumes relevant. APPSolutely is not obligated to provide for backward compatibility of an Update, Upgrade or other change and is not obligated to provide for migration scripts if an Upgrade and/or Update and/or change is not backward compatible. APPSolutely will inform Customer 2 months before the release date if a Software Update and/or Upgrade is not backward compatible. APPSolutely may require that the Licensee adapts his computer system to new system requirements set by APPSolutely due to increased functionality or increased requirements of Software Updates or Upgrades. If Customer fails to comply with these new system requirements, APPSolutely is not in any way liable for any ensuing loss or damages. Maintenance Services will, as much as possible, be performed online and remotely. Customer is responsible for realizing a data connection with APPSolutely in his computer system by granting APPSolutely access to the installed Software. APPSolutely reserves the right to suspend Maintenance services if it can reasonably be determined that the data connection does not meet the necessary technical and safety requirements set by APPSolutely.##APPSolutely is not obliged to provide Maintenance Services, including Maintenance Services relating to errors and/ or Defects, resulting from: a. modifications to the Software, of any nature, that were not made by or on behalf of APPSolutely; b. use of the Software by or on behalf of Customer in a manner or in combination with other software or hardware that is not described in the accompanying documentation or is otherwise not permitted; c. intentional incorrect use of the Software, whether or not by Customer; d. defects, hidden risks (such as viruses, worms, Trojan horses, logic bombs, etc.) or errors in software not originating with APPSolutely, hardware, communication equipment, peripherals or other equipment belonging to Customer or a third party, or failure on the part of Customer to have this equipment and/or software maintained on a regular basis; APPSolutely will use commercially reasonably efforts to remedy the Defects Customer has reported. APPSolutely reserves the right to set priorities in remedying the Defects on the basis of their seriousness and consequences of the Defects for the entire data file. Depending on the seriousness of the Defect APPSolutely is entitled, at its sole discretion, to resolve the reported Defect by offering Customer a repair option or workaround. Customer will provide every assistance to APPSolutely’s investigation of the Defect, including ceasing the use of the Software in question at the request of the APPSolutely in order to enable APPSolutely to analyze and repair the Defect. If Customer fails to provide this assistance, APPSolutely will not be obliged to further investigate or remedy the Defect. e. data entry errors or errors related to data used by Customer. If APPSolutely nevertheless, at its sole discretion, decides to perform this work at the request of Customer, Customer must pay APPSolutely a fee in accordance with its standard fee’s.####If a Defect is noted Customer must notify APPSolutely forthwith and provide APPSolutely with all system environment and other relevant information relating to the Defect in order to enable APPSolutely to isolate, reproduce and resolve the Defect. Within three (3) working days after Customer has reported a Defect in such sufficient detail that APPSolutely is able to reproduce the Defect, APPSolutely will give Customer an initial response to the Defect. This response may consist of a preliminary analysis or, where available, the provision of a (known) workaround. ##Customers will be informed of maintenance done by Signicat to the Identity Services within 2 Dutch business days by Signicat itself. ##Exceptions. Maintenance Services do not include: a. services in respect of system configurations, hardware and networks; b. structural work such as defining layouts, overviews and connections to third party software; c. on-site support; d. the on request of Customer adjusted and/or extended configuration (of the system). e. file conversions; f. services with respect to external databases of third parties; g. installation, configuration, training or other services not expressly described in this Agreement; h. maintenance or support for software supplied by APPSolutely other than the Software and/or for (operating) software of producers other than APPSolutely; i. maintenance or support for hardware; j. file repairs, of which the cause of damage cannot be attributed to APPSolutely’s Software; k. the maintenance on other products than the Software that are put on the market by or on behalf of APPSolutely; l. reproduction of corrupted or lost data. m. maintenance and/or support for Software, in a different country than the country in which the software was acquired. If APPSolutely nevertheless, at its sole discretion, decides to perform this work at the request of Customer, Customer must pay APPSolutely a fee in accordance with the standard tariffs applicable at the time, in addition to the subscription fee.####Term and termination##Term. The initial term of this Agreement (the “Term”) is three years from the Effective Date as mentioned on the Agreement or Order with automatic renewals for additional one (1) year periods, unless terminated in writing 3 months before the than applicable term and will remain in full force and effect unless terminated as provided for in the Agreement. If the Order mentions a different Term, the Term mentioned on the Order prevails. ##Termination. In addition to any other termination provisions herein, the Agreement apply may be terminated by either Party upon written notice if the other Party (a) breaches any material term or condition of the Agreement and fails to remedy the breach within thirty (30) days after being given written notice thereof, or (b) ceases to function as a going concern or is subject to insolvency proceedings that are not dismissed within sixty (60) days. APPSolutely may terminate the Agreement for Customer’s failure to pay any overdue amount to APPSolutely hereunder within thirty (30) days from the notice date of any written notice demanding payment. If third party identity providers such as Signicat end their agreement with APPSolutely, APPSolutely is entitled to change the conditions of this Agreement or end the Agreement. If Customer does not agree to the changed conditions Customer may end the Agreement.##Effect of Termination. Upon termination for any reason, Customer shall: (a) immediately cease all use of the APPSolutely Software for which the subscription is terminated; (b) promptly destroy from its available online storage and computer systems; and (c) upon request, certify in writing Customer's compliance with this Section to APPSolutely. Without limiting any of APPSolutely’s rights APPSolutely shall have the option, in its sole discretion, to withhold for the purposes of setoff any moneys due to Customer under the Agreement up to any amounts due and owing to APPSolutely in connection with the Agreement. Obligations which by their nature are intended to continue after termination of the Agreement will continue to apply after the end of the Agreement.## ##Consultancy Services##Consultancy Services: All forms of services provided by Appsolutely other than the SaaS Services and related standard Support Services as set out above, such as general usage assistance, assistance in implementing and customising the settings of SaaS Services for Customer, assisting in uploading and tailoring Customer Data for use with SaaS Services, are Consultancy Services which are not included in the subscription fees for SaaS Services provided by Appsolutely and are separately chargeable to Customer.##Appsolutely acquires all Intellectual Property Rights, with the exception of Customer Content, which arise in relation to the Consultancy Services. To the extent necessary, these Intellectual Property Rights are hereby transferred in advance by Customer to Appsolutely, for the moment at which the intellectual Property Rights arise. This transfer is hereby accepted by Appsolutely. ##Terms and dates for Consultancy Services: All delivery dates and other periods stated or agreed by Appsolutely for Consultancy Services are determined based on data known to Appsolutely when it agreed or communicated such dates or periods and may be subject to change. Appsolutely will use its reasonable efforts to observe agreed delivery dates and other periods as much as possible, subject to the Customer’s timely performance of its obligations. ##Fees for Consultancy Services: Unless expressly otherwise agreed, Consultancy Services are charged on a time and material basis against the standard hourly rates of Appsolutely or such hourly rates as may be agreed in the relevant Order. Communicated budgets for performing certain activities are (unless expressly otherwise agreed) non-binding estimations and not fixed prices. Appsolutely will only with the prior written consent from Customer spend time beyond the agreed budget. Agreed fixed prices for Consultancy Services for certain specific activities are subject to the assumptions and conditions set out in the Order and on the general assumption Customer provided correct, up to date and complete information for Appsolutely to basis its fixed price offer on and will fully co-operate as per clause 5.5 below. For Consultancy Services on a fixed price basis related to designing, tailoring look and feel, house style or other elements subject to the subjective approval by Customer, one correction round is included in such fixed price. Additional iterations to fine tune such aspects of the relevant deliverables are not included in the fixed price and may be separately charged by Appsolutely.##Customer co-operation for Consultancy Services: The Customer shall furnish Appsolutely in a timely manner with all information and cooperation which is reasonably requested by Appsolutely to execute its obligations. Customer will ensure any Customer Data provided for inclusion in the SaaS Services complies with the relevant technical standards as set out in the Documentation. Where the Consultancy Services are provided with respect to SaaS Services procured by Customer under a direct agreement between Customer and the third-party provider of such SaaS Services, then Customer is responsible to ensure the timely and correct co-operation by such third-party provider to enable Appsolutely to perform the Consultancy Services. ##Quality commitment Consultancy Services: Appsolutely will provide Consultancy Services in a professional and diligent manner. In case deliverables created as the result of Consultancy Services contain manifest errors or shortcomings caused by a failure by Appsolutely to perform the Consultancy Services to the standard set out in this clause, and Customer reports this to Appsolutely within 3 months after the delivery of the relevant deliverable, Appsolutely will as a sole remedy and without additional charge use its reasonable efforts to correct such error or shortcoming or alternatively offer Customer a proportional reduction in the fees charged for the relevant Consultancy Services. ##Rescheduling planned Consultancy Services: If Appsolutely must reschedule the performance of Consultancy Services agreed with Customer to be performed on a certain date or in a certain period, less than 3 weeks before the planned date or start of the planned period on request of Customer or because of a delay in enabling the performance of the planned Consultancy Services by Customer or a third-party supplier to Customer, then Appsolutely reserves the right to charge Customer the following rescheduling costs: 100% of the fees for the first week of planned Consultancy Services, 50% of the second week and 33% of the third week and consequent weeks afterwards for a maximum period of 8 weeks .####Performance Consultancy Services: A claim by Customer for performance, for example regarding the consumption of hours for Consultancy Services, expires after 12 (twelve) months after the start of the day, following the day on which the claim has become due and payable (e.g. the start date of the Order).####Data Processing##APPSolutely. In the context of Identity Services, APPSolutely discloses and supplies various data from Signicat. This may concern (company) data that can be traced to a natural person. This data is disclosed and supplied to the Customer without any processing and / or enrichment. ##Customer. The Customer is responsible for the use of the Identity Services and the processing of personal data in that context. The Customer guarantees that its use of the Identity Services complies with the applicable laws and regulations (including the General Data Protection Regulation) and indemnifies APPSolutely against claims from third parties in this regard.##Monitoring. For the implementation of the Agreement, APPSolutely or Signicat may keep track of the use of the Identity Services and/or Software. This includes, among other things; personal data provided by Customer to enable APPSolutely and Signicat to deliver its services (name, address, email address, telephone number, bank account number), personal data derived from the use of the Software and Identity Services (such as the number of sessions, time on site, visited pages, the Identity Services and the number of times they were called) and personal data arising from contact with one of the contact channels of Signicat and/or APPSolutely (call center, email, letter post, website, account manager, etc.). Customer hereby gives, where necessary, explicit consent to the processing of this data. At the Customer’s request APPSolutely will make an overview of this use available to Subscriber.##Authorized User’s Agreement. The Customer declares that the Authorized User (s) agrees with the processing of the relevant personal data for the purposes set out in this Agreement apply and indemnifies the APPSolutely against all claims from third parties (including the Authorized User (s)) in this regard.####Payment of Fees##Payment of APPSolutely Fees. Customer shall pay APPSolutely the fees for the Software or other service in a manner as APPSolutely may direct from time to time in its reasonable discretion. Except as expressly stated in writing in the relevant Orderform, fees and related subscription services are billed annually in advance in EUR, due within 30 days from the invoice date irrespective whether Customer uses the Software or not, and are non-refundable. fees attributable to usage of the Software in excess of the License Parameters will be billed as accrued. APPSolutely has the right to increase its fees with 3% per calendar year.##Identity Services Fees. The customer orders Identity Services directly with Signicat.. The rates against which the Customer can consume the Identity Services are specified in a separate agreement with Signicat. If Signicat decides to increase its rates, in no event entitles such rate increase a Customer to end the Agreement between Customer and APPSolutely.##Late Payment of APPSolutely Fees or Identity Services Fees. If Customer fails to pay an invoice within thirty (30) days from the invoice date, APPSolutely may (without prejudice to any other right of remedy it may have) impose a finance charge on all amounts past due equal to the lesser of one percent (1%) per month or the maximum allowed by law and charge Customer for APPSolutely’s reasonable expenses of collection, including but not limited to, attorneys’ and experts’ fees and court costs. APPSolutely is also entitled to suspend the license and thereby the working of the Software until Customer has paid all APPSolutely Fees.##Taxes on APPSolutely Software or Identity Services. All fees under the Agreement are exclusive of taxes, levies, duties or similar governmental assessments of any nature, including without limitation, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively “Taxes”). Customer is responsible for paying all Taxes. For clarity, APPSolutely is solely responsible for taxes assessable against it based on its income, property and employees. ##Proprietary Rights. ##Customer acknowledges and agrees that, as between the parties, APPSolutely is and will remain the sole and exclusive owner of all right, title, and interest in and to (i) the Software, (ii) all other pre-existing technology of APPSolutely, (iii) all modifications, enhancements and Derivative Works of (i) or (ii), (iv) all work product resulting from services performed by APPSolutely or for APPSolutely, and (v) all associated Intellectual Property Rights in all of (i)-(iv), other than such express limited license as may be granted by APPSolutely pursuant to an order. As used herein, “Intellectual Property Rights” means all intellectual property rights worldwide arising under statutory or common law or by contract and whether or not perfected, now existing or hereafter filed, issued, or acquired, including all: (a) patent rights; (b) rights associated with works of authorship including copyrights; (c) rights relating to the protection of trade secrets and confidential information; (d) trademarks, service marks and trade names; and (e) any right analogous to those set forth in the Agreement and any other proprietary rights relating to intangible property, and the right to apply for any of the foregoing rights. As used herein, “Derivative Work” means: (a) for copyrightable or copyrighted material (including materials subject to mask work rights), a work which is based upon one or more pre-existing works, such as a revision, modification, translation, abridgement, condensation, expansion, collection, compilation, or any other form in which such pre-existing works may be recast, transformed, or adapted; (b) for patentable or patented materials, any adaptation, addition, improvement, or combination; and (c) for material subject to trade secret protection, any new material, information, or data relating to and derived from such existing trade secret material, including new material which may be protectable by copyright, patent, or other proprietary rights. Each of the above will be considered a Derivative Work only to the extent that, in the absence of an agreement or other authorization by the owner of the pre-existing work, preparation, copying, use, distribution, and/or display would constitute an infringement of a party's Intellectual Property Rights in such pre-existing work.##Subject to the limited rights expressly granted hereunder, each party reserves all rights, title and interest in and to the its respective offering, including all related intellectual property rights. No rights are granted to by one party to the other hereunder other than as expressly set forth herein. Customer shall not (i) modify, copy or create derivative works based on the APPSolutely Software; (ii) frame or mirror any content forming part of the APPSolutely Software; (iii) reverse engineer the APPSolutely Software; or (iv) access the APPSolutely Software in order to (A) build a competitive product or service, or (B) copy any ideas, features, functions or graphics of the APPSolutely Software. ##Confidentiality.##Definition. As used herein, "Confidential Information" means all confidential and proprietary information of a party ("Disclosing Party") disclosed to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including the Terms and the Agreement (including pricing and other terms), the APPSolutely Software, business and marketing plans, technology and technical information, product designs, and business processes. Confidential Information shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.####Confidentiality. The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of the Agreement, except with the Disclosing Party's prior written permission. Each party agrees to protect the confidentiality of the Confidential Information of the other party in the same manner that it protects the confidentiality of its own proprietary and confidential information of like kind (but in no event using less than reasonable care). Both parties agree that the terms and conditions of the Agreement, but not its existence, shall be treated as Confidential Information.## Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure.##Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of confidentiality protections hereunder, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies are inadequate.##Agreement Termination. If the Agreement ends, each party will, on its own initiative and to the extent possible, immediately return to the other party all documents, files and other information and data carriers containing confidential information, including copies thereof, whether or not the content of those data carriers is has been manufactured by the party concerned or by another. Insofar as confidential information is stored in a computer system of the party concerned or has been recorded in another form that cannot reasonably be given to the other party, the party concerned will destroy the confidential information.####Warranties & Disclaimers.##Warranties. The parties represent and warrant that the Agreement has been duly authorized and constitutes a valid obligation, binding and enforceable in accordance with the terms hereof.##Disclaimer. Except as expressly provided herein, [...]. ####These Terms & Conditions continue, this is not the full version. Please request the full version at APPsolutely B.V. via salesforce@appsolutely.nl.
