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Narvar LOM Order Connect

Deliver post-purchase experiences that retain, engage, and delight customer

Overview

Narvar’s LOM enables Narvar’s suite of products including Narvar Track, Messaging and Returns to drive long-term customer engagement and loyalty.

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  • Track - Deliver an engaging, on-brand post-purchase experience that drives additional revenue, reduces WISMO calls, and inspires customer loyalty

  • Messaging - drive repeat customers by building trust and rapport through proactive delivery communications every step of the way, across multiple channels.

  • Care - Remove friction from returns with a beautifully branded, self-service solution that simplifies the experience for customers and creates new opportunities to reduce costs, increase reverse logistics operational efficiencies and recapture revenue

The Narvar LOM app facilitates integration between Lightning Order Management and the Narvar post purchase experience platform; This integration unlocks various Narvar products including Track, Messaging and Care for the merchant. Track: Merchants can design beautiful, on-brand tracking pages where customers can go to find more details about their packages and engage with relevant and personalized marketing content. Messaging: Merchants can trigger on-brand proactive notifications to their customers regarding their package delivery, across multiple communication channels. Care: A branded consumer-centric portal for omnichannel returns & exchanges makes it easy for customers, and painless for retailers. The app pushes order information from LOM to Narvar. Merchants will use configurators to configure above products. Real time API calls are being made by this cartridge to Narvar with the order and shipment details and updates.

Categories

Business Needs
Campaign Management
Industries
Consumer Goods
Manufacturing
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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