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Ombudsman Cloud Care (OCC)

A tool for Navy ombudsman volunteers to create/track & resolve/report cases

Overview

OCC is designed to support Navy Ombudsman, the liaisons between command and families. OCC provides case management functionality customized for the ombudsman’s needs. Move from various insecure methods and collaborate in one secure flexible online tool.

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  • Empowers ombudsman to collaborate with each other more effectively across devices and in real-time.

  • Manages case details, activities, updates, comments in one secure system.

  • Increases situational awareness to effectively triage caseload by status, priority, reason

Ombudsman Cloud Care app is a complete case management solution designed to modernize outdated tools, such as a shared email account, paper call logs, Excel spreadsheets, and manual reporting to commands and their superiors. This app is perfect for ombudsman teams of all sizes, but especially those that support large commands with thousands of families and need a secure tool and streamlined process for effective collaboration. Functionality: · Custom sailor object · Contact relationship lookup to sailor and account records · Resource organization records · Create and manage cases from anywhere (phone, table, or computer) · Save comments, send email, log calls, set to-do tasks linked to case records · Chatter feed to collaborate with co-ombudsman · Case and Contact layouts designed specifically for ombudsman · Preconfigured reports by case reason for monthly ombudsman registry requirement · Preconfigured email template to send case to command · Track and report on time spent · Highlight mandatory reportable cases · Pre-built reports and dashboards and analytics

Categories

Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package

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