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Facebook & Instagram Social Store Connector for OMS

Manage customer orders and stock for social stores with OMS

Overview

Consumers are spending more time browsing across digital channels & shopping online. Our Facebook/Instagram solution for OMS allows you to start selling through social channels, maintaining visibility and control of orders and managing stock levels.

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  • Enable seamless sales through Facebook & Instagram In-App checkouts. Social storefronts are a growing engagement platform, so tracking and enabling customer purchases can enrich experience and maximise lifetime value whilst improving service quality

  • Connect Salesforce OMS & manage stock with ease Streamline & automate order management functionality and history to enhance service operations and customer insight. Product, catalogue and order management functions become more efficient to execute.

  • Recognise your customer on Social stores When a customer purchases through a social store, on receipt of a transaction in OMS, Salesforce will identify and match with an existing customer identity record (if one exists) or create a new record.

• Single view of orders across all channels : Orders placed through Facebook/Instagram In-App Checkout are ingested into Salesforce OMS to maintain a single repository of orders across all channels. The origin of order is marked to enable better reporting and service. • Customer account linking feature to create a single customer view: When an order placed through Facebook or Instagram is ingested in to OMS, the email ID of the customer is linked with any pre-existing record in Commerce Cloud and /or OMS to enable a full customer order history across social and eCommerce channels. • Order is processed in Salesforce OMS using the standard processing workflow: Order status updates are sent to Facebook/Instagram including updates for Shipped Order (with tracking information), Returned /Part returned, Cancelled / part cancelled. The order is reconciled & invoice generated in OMS based on the update from the social store on payment capture & payouts to merchant (Facebook/Instagram handles payment capture/notification back to the customers. • Monitoring & alerting around the batch processing can be enabled to keep your team up to date with changes & enhance service levels.

Categories

Business Needs
Sales Methodologies
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package

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