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Video Support and Video Inspection App for Salesforce | Visual Remote Assistance

Live video support & Video inspections directly in Salesforce.

Overview

Blitzz Visual Remote Assistant for Salesforce provides users with a user-friendly, feature-rich solution for remote Cobrowse, Screenshare, Video Support, Video Chat and Voice Chat to help your agents remotely troubleshoot customers and sell products.

See How Video Support and Video Inspection App for Salesforce | Visual Remote Assistance Works

HOW IT WORKS 1. Start a Blitzz session directly from Salesforce. 2. Invite guests instantly via SMS, Email, or WhatsApp. 3. Guest join the video call with a single click in their browser. 4. Use markup, pointer, photo capture to guide the end user
VISUAL REMOTE ASSISTANCE (VRA) Provide real-time help with live video and interactive tools. Agents see exactly what the customer sees, guide them visually, and solve problems quickly without the need for complex explanations or multiple interactions.
REMOTE VIDEO INSPECTIONS (RVI) Conduct inspections and audits virtually with live video. Capture images, record details, and log findings directly into Salesforce. Reduce site visits, save time, and ensure compliance with accurate visual documentation.
COBROWSING & SCREENSHARE Go beyond screen share with secure cobrowsing. See exactly what the customer sees in their browser, guide them step-by-step, and reduce errors during onboarding, troubleshooting, or checkout flows.
ANNOTATION & MARKUP TOOLS Agents can point, highlight, or draw directly on the customer’s screen or video feed. These visual tools remove guesswork, make instructions clear, and ensure issues are solved correctly on the first interaction.
IMAGE & PHOTO CAPTURE Capture high-quality photos and images during sessions. Save them directly to Salesforce Cases for audits, compliance, claims processing, or training documentation with a complete visual record of the call.
AI CALL SUMMARIES After every session, Blitzz generates an AI-powered call summary. Action items, key notes, and context are logged automatically into Salesforce, improving efficiency, accuracy, and team collaboration.
NO DOWNLOADS REQUIRED Guests can join Blitzz sessions with a single click from their browser. No app downloads or technical setup needed—making the experience effortless for both customers and agents, on any device.
ENTERPRISE-GRADE SECURITY Blitzz protects every session with enterprise-grade security. SOC 2, GDPR, and HIPAA-ready, with encrypted video and data handling, ensuring your customer interactions remain private and compliant.

Blitzz delivers Remote Video Support (RVS) and Remote Video Inspections (RVI) inside Salesforce. Teams use Visual Remote Assistance (VRA), Cobrowsing, Screenshare, Markup, Image Capture, and AI Call Summaries to resolve issues faster and cut truck rolls. BUSINESS BENEFITS • Faster resolution and higher First Call Resolution (FCR). • Reduce costly truck rolls through remote inspections. • Boost CSAT and NPS with guided visual support. • Empower agents and technicians with real-time tools. • Maintain audit trail with images, notes, and summaries in Salesforce. KEY USE CASES 1. Remote Customer Support & Troubleshooting 2. Remote Inspections & Compliance Audits 3. Cobrowsing for Guided Onboarding and Checkout 4. Claims, Warranty & Insurance Verification 5. Field Service Collaboration & Training START FAST • Free 14-day trial available. • Quick AppExchange install, easy to scale. • Flexible pricing with annual discounts and enterprise plans. • Native integration with Salesforce Lightning, Service Cloud, and Field Service. • Secure video, cobrowse, and screenshare with annotation and markup. DEMO • https://blitzz.co/demo