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Video Support and Video Inspection App for Salesforce | Visual Remote Assistance

By Blitzz VRA - Visual Remote Assistant for Salesforce

Live video support & Video inspections directly in Salesforce.

Starting at $35   USD/user/month

Discounts available for nonprofits

Try It
Industries
Automotive
Energy
Engineering, Construction, & Real Estate
Business Need
Field Service
Agent Productivity
Chat & Web Conferencing
Requires
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
Sales Cloud
Service Cloud
Financial Services Cloud

Blitzz Visual Remote Assistant for Salesforce provides users with a user-friendly, feature-rich solution for remote Cobrowse, Screenshare, Video Support, Video Chat and Voice Chat to help your agents remotely troubleshoot customers and sell products.

  • Blitzz for Remote Video Support using Visual Remote Assistance | VRA

  • Blitzz for Remote Video Inspections

  • Blitzz Demo - Standalone app

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Financial Services Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Browsers: Chrome, Firefox, Safari, Edge and more Platform: Works on Windows, macOS, iOS & Android Devices: Desktop, laptop, tablet, and mobile supported AI Call summaries use Audio through Blitzz

App Details

Version
Blitzz Remote Assistance/Blitzz Remote Assistance 2.66.0
Listed On
06/23/2021
Latest Release
06/09/2026
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
Lightning Ready
Editable Code
Multiple Currencies
Lightning App Builder
Salesforce Mobile
Languages
Arabic
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.67.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/22/2021

Additional Details

Blitzz delivers Remote Video Support (RVS) and Remote Video Inspections (RVI) inside Salesforce. Teams use Visual Remote Assistance (VRA), Cobrowsing, Screenshare, Markup, Image Capture, and AI Call Summaries to resolve issues faster and cut truck rolls. BUSINESS BENEFITS • Faster resolution and higher First Call Resolution (FCR). • Reduce costly truck rolls through remote inspections. • Boost CSAT and NPS with guided visual support. • Empower agents and technicians with real-time tools. • Maintain audit trail with images, notes, and summaries in Salesforce. KEY USE CASES 1. Remote Customer Support & Troubleshooting 2. Remote Inspections & Compliance Audits 3. Cobrowsing for Guided Onboarding and Checkout 4. Claims, Warranty & Insurance Verification 5. Field Service Collaboration & Training START FAST • Free 14-day trial available. • Quick AppExchange install, easy to scale. • Flexible pricing with annual discounts and enterprise plans. • Native integration with Salesforce Lightning, Service Cloud, and Field Service. • Secure video, cobrowse, and screenshare with annotation and markup. DEMO • https://blitzz.co/demo

Need help?

Blitzz VRA - Visual Remote Assistant for Salesforce

Los Gatos, California, USA

For questions about pricing, setup, or enterprise deployments of Blitzz Visual Remote Assistant for Salesforce, we’re here to help. • 📧 Email: support@blitzz.co • 🌐 Visit: www.blitzz.co • 💡 Enterprise-grade security (SOC 2, GDPR, HIPAA)

Support Phone+14088403318
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