Video Support and Video Inspection App for Salesforce | Visual Remote Assistance

Exceptional tool, exceptional team

Blitzz VRA does exactly what it promises and the team behind it made the whole experience easy from day one. They took the time to genuinely understand our business problem before anything else, which made the onboarding and deployment smooth and well-targeted. Blitzz handled the Salesforce app installation and the package was intuitive enough that building out our own processes on top of it was easy. The after-deployment check-ins showed they actually care how it lands in practice. Setup was ridiculously fast. They promised 10 minutes and it delivered. If anything, the Salesforce app installation took longer than the tool itself. The product is fast, powerful, and low-fuss. Our users picked it up quickly and the remote assessment capability is genuinely impressive. Highly recommend.

Able to send a link over SMS or WhatsApp for video assist and others can use it in a mobile browser.

We rent heavy machinery and need to help customers troubleshoot or train several times. With Blitzz I love that I can send a link over SMS or WhatsApp for a video assist and tell someone to open it in a mobile browser and just know that it will work. We have had almost no issues with the Blitzz Support team in the last three years that I have used it. We are now working towards enabling our Salesforce Integration for Remote Visual Assist and this will help us connect each call to customer cases.

Our team took the free 30 Days Blitzz Challenge

We took the 30 Days Blitzz Success Challenge that comes free with the Salesforce Managed Package. The Blitzz customer success team really helped us define the goals and metrics that we would track for 30 days along with the training. We definitely saw an instant benefit in ROI. I really like their latest version where our calls, recordings and images are saved in Salesforce.

Easy & Simple Video Assist Tool for Inspections

I found Blitzz much easier to use than any other video assist app. The interface is very simple and interactive. The best thing is that we don't have to download any app. Just click on the link and you are connected.

Really helpful for hardware troubleshooting.

Overall, it is a great product. We link to our customers who have an installation issue and we are quickly and confidently able to guide them on what to do, what might have gone wrong, and how to best use the product. It's an audio component, so many of the issues revolve around wrong inputs, so getting this visual really helps. Saves a ton of time. Small tweak would be to make the nav buttons a little larger so people operating a phone with 1 hand can navigate just a bit faster. Small thing, though.

Best tool for remote video support with no hassle

Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp. I also love that I have a custom link that I can share.