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AC Rapid Cases

Revolutionary case creating tool with advanced case support and deflection

Overview

No more typing the problem! Just screen record the one and get a reliable solution within seconds - сase categorization, suggesting knowledge articles, assigning to support members in the background instantly.

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  • • Eliminate time, effort and the various errors that are typical of text-based case description. • Help your support team with identifying and reproducing the issue by providing screen recording.

  • • Our machine learning engine processes the recording, categorising the case and suggesting a solution to the customer and the agent immediately.

  • • Categorise the cases in the background and assign cases to the appropriate support team member.

AC Rapid Cases Features 1. 4 Lightning components for case creation and case detail view. 2. Video recordings can be stored either on AC Rapid Cases or Customer Amazon S3 storage. 3. Admin settings for case categorisation based on page or URL text. 4. Configurable Search Phrase Identifiers. 5. Salesforce Knowledge search and articles suggestions both for agents and the customer. 6. Machine Learning engine for video processing, categorisation and knowledge base search. 7. Customisable case categories with a multiselect picklist field for better case classification. 8. Standard Case object page enhanced with the screen recording viewer and suggested articles custom components. 9. Functionality for customers to record screen and attach recording to case. 10. Intuitive user interface for a smooth experience.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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