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Medallia Frontline Engagement and Quality Management for Salesforce

Empower frontline teams with real-time customer feedback, QA, and coaching

Overview

Medallia helps contact centers deliver the best customer and agent experiences. Medallia Frontline Engagement and Quality Management for Salesforce was built specifically for customer experience teams working in Service Cloud.

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  • Gain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT

  • Streamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight

  • Drive sales and reduce agent attrition - happier front-line teams make for happier customers

Medallia’s frontline engagement and quality management platform empowers contact center leaders with the tools to reduce agent attrition, improve customer satisfaction, and increase agent engagement. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high-impact coaching and QA programs. Within the Medallia Frontline Engagement and Quality Management for Salesforce integration, survey responses can be passed back to Salesforce to enable reporting in Salesforce based on customer feedback.

Categories

Business Needs
Customer Service
Personas
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package

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