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Medallia Frontline Engagement and Quality Management for Salesforce

By Medallia, Inc.

Empower frontline teams with real-time customer feedback, QA, and coaching

No Ratings
Starting at $5,000   USD/company/year

Discounts available for nonprofits

Business Need
Customer Service
Requires
Experience Cloud
Data Cloud for Marketing
Compatible With
Experience Cloud

Medallia helps contact centers deliver the best customer and agent experiences. Medallia Frontline Engagement and Quality Management for Salesforce was built specifically for customer experience teams working in Service Cloud.

Highlights

Gain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT

Streamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight

Drive sales and reduce agent attrition - happier front-line teams make for happier customers

Provider Details

Medallia, Inc.
San Francisco
Founded
2001
Website
Email
Phone
1-866-562-1834

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia Experience Cloud™, a software-as-a-service platform, to help them capture feedback everywhere their customers are (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action—from the C-suite to the frontline—to improve their performance. This methodology empowers your employees to make smarter, more informed daily decisions so they can deliver better customer experiences. Through our software, companies can build more loyal customer relationships, grow faster, reduce costs, and improve corporate culture. At Medallia we are obsessed with turning customer feedback into great companies.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Default Plan

$5,000 USD/company/year

Lowest Starting Price

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