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Medallia Frontline Engagement and Quality Management for Salesforce

By Medallia, Inc.

Empower frontline teams with real-time customer feedback, QA, and coaching

No Ratings
Starting at $5,000   USD/company/year

Discounts available for nonprofits

Business Need
Customer Service
Requires
Experience Cloud
Data Cloud for Marketing
Compatible With
Experience Cloud

Medallia helps contact centers deliver the best customer and agent experiences. Medallia Frontline Engagement and Quality Management for Salesforce was built specifically for customer experience teams working in Service Cloud.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Experience Cloud
Data Cloud for Marketing
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Experience Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials

App Details

Version
Stella Connect/2.0 2.0.0
Listed On
08/02/2022
Latest Release
04/01/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 15
Custom Tabs: 5
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.65.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/01/2022

Additional Details

Medallia’s frontline engagement and quality management platform empowers contact center leaders with the tools to reduce agent attrition, improve customer satisfaction, and increase agent engagement. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high-impact coaching and QA programs. Within the Medallia Frontline Engagement and Quality Management for Salesforce integration, survey responses can be passed back to Salesforce to enable reporting in Salesforce based on customer feedback.

Need help?

Medallia, Inc.

San Francisco

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