Case Timer 2.0 by Cloud Orca

The Stop button does not work

We got this app, the installation was very quick and the case timer does exactly what we want apart from stopping the timer when we click on the square stop button. The whole component is acting as though it is thinking about it but never comes out of this stage. I refresh the page and the time either goes back to 00:00 or continues counting. This would have been the app for us if it wasnt for this issue

Useful and Easy to configure

Easy to configure, however if a user closes the case without stopping the timer, the record is not saved. So I cannot give this 5 stars.

Very well designed and easy to handle tool

The tool is easy to implement and easy to handle by the team. Indeed some fields would beneficiate from being renamed in a more explicit way but there isn't that many so that's fine. I am more concerned by the five digits ID that would make the tool expire after a few years. I will probably reach out to the team to have that changed.

Useful time tracker

Case Timer is quick to deploy and pretty powerful. I love that the time tracking can be added into my reports. The bug reported on 3/31/23 seems to still be there -- and that is a powerful motivator to be sure to stop the timer. My biggest concern is that there is no way to adjust the time if one gets distracted and leaves the timer running by mistake. I would like to be able to delete an entry or enter a negative value such as "-10 minutes" as needed. It is just too easy to have the phone ring or step away from your desk for a bit & neglect to stop the timer first.

Field Mislabeled in your Caser Timer object

The "Updated Start Date Time" field in the Case Timer object should really be re-labeled or renamed to "Updated Completion Date/Time" or "Effective Completion Date/Time". It's basically the theoretical end date/time which could happen earlier if pauses were made. Other than that, the app is well designed!

Everything seems good and useful to end user. But, Facing a small issue.

While the timer is running on the case if we try to close the case tab it throws an error. Error Message : A Component error has occurred Uncaught Error in $A.getCallback() [Cannot read properties of undefined (reading 'split')] Could you please help us out in sorting the issue ASAP?

Fantastic

Installed this for using with our cases to see how long we spend trying to solve customer issues. Is great!