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WFM Adapter for Salesforce - NICE | Aspect | Verint | Calabrio WFM Integration
Effortlessly Sync Salesforce Data with Your Workforce Management System
Overview
TTEC Digital WFM Adapter for Salesforce integrates Service Cloud and Sales Cloud into industry-leading Workforce Management systems to monitor Salesforce users’ adherence and forecast schedules for Salesforce cases using your WFM solution of choice.
Enhanced Efficiency - Reliable RTA and Historical Data for Accurate Workforce Forecasting
Cost Effective - Flexible and Scalable solution that requires no infrastructure or development costs
Quick setup - Our prebuilt solution can be deployed in as little as 2 weeks
The WFM Adapter for Salesforce is a cloud-based solution that seamlessly integrates Salesforce interaction data into the historical and real-time formats required by leading workforce management (WFM) systems. Compatible with Aspect, NICE (IEX), Verint, and Calabrio, it supports Salesforce Service Cloud Cases and Chats via Omni-Channel. The adapter delivers real-time agent state changes and queue metrics at regular intervals, while its intuitive, configurable UI enables quick setup and easy adjustments.
Categories
- Business Needs
- ProductivityIntegrationPeople Management
- Personas
- ArchitectBusiness Operations ManagerExecutive
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyAgentforceManaged Package