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Vinton for Service Cloud. AI notetaker turning conversations to Salesforce data.
Automated transcripts, summaries & follow-ups from service & support calls
- Industries
- Engineering, Construction, & Real EstateHigh TechManufacturing
- Business Need
- ProductivityCustomer Service
- Requires
- Service Cloud
- AppExchange Partner Products
AI Notetaker and Meeting Intelligence extension for Service Cloud, Vinton helps Service teams capture and add call notes in Cases and other standard/custom objects. Resolve faster and smarter with Vinton, boost learning with post-call AI-driven coaching.
Highlights
*Service Efficiency: Resolve Faster* Vinton takes notes so technicians focus fully on resolving issues. Automatically captures transcript, summary, next steps and more against Cases, giving faster response times & higher resolution rates.
*Enhanced visibility: Resolve Smarter* See comprehensive view of service team conversations. Automated meeting summaries and field visit notes improve service quality and consistency. Every interaction is captured and accessible to the entire team.
*Continuous Coaching: Always learning* Vinton’s call analysis helps train service teams. Upskill with learnings from service calls. Identify common issues and provide targeted coaching, Use "Ask Vinton" to delve deeper into meeting notes.
*Automate follow-ups and updates* Use Field Agent to set up object-level rules & field-level prompts to create and manage auto-updates after every conversation, reducing time on CRM admin.
*Instant Access to Recordings* No more manual uploads or missed details from important conversations. Vinton for Service automatically saves meeting recordings in Cases, so it's easy to revisit crucial conversations or share knowledge across the team.
*Streamlined Case Management* Vinton ensures that all conversations for issues and their resolutions are captured in Service Cloud. This improves accuracy, minimizes manual data entry, and enables better collaboration across teams.
*For virtual meetings/calls & service visits* Works with Zoom, Meet, Teams, Slack, VoIP phone calls and in-person meetings. Vinton mobile app means service teams can record on site visits, even if offline to sync later.
*Score effectiveness of calls* Vinton scores every meeting from Poor to Great, comparing it with best practices and providing coaching suggestions from key moments in the call. The sentiment score gives an overall positive, neutral or negative score.
*Highest Security Standards* The information security management system for our services has been assessed and certified by Insights Assurance for ISO/IEC 27001:2022 and SOC 2 Type II Security Trust Services.
Provider Details
NativeVideo LTD
London, United Kingdom
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
2018
Website
Email
NativeVideo Ltd is the team behind video+audio recording + AI solutions native in Salesforce. The Nativevideo platform is the media platform that powers Vinton and TalentV, providing the foundation for processing and storing media files and their related data in Salesforce. NativeVideo is the only video recording and browsing solution that is fully integrated and native to Salesforce. Nativevideo’s information security management system has been assessed and certified by Insights Assurance for ISO/IEC 27001:2022, demonstrating our commitment to information security across our services.
Pricing Details
Free
You can fully use this solution without payment.