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CallMiner for Salesforce

Get a 360-degree view of customer interactions across multiple channels

Overview

CallMiner integrates with Salesforce CRM to provide insights from customer interactions captured by the CallMiner platform. The combination of Salesforce data and CallMiner insights provides a 360-degree view of customers to inform every interaction.

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  • Improve Sales and Service Effectiveness by leveraging in-depth insights to customer interactions based on CallMiner's analysis of prior calls, emails, texts, Web chats, and other interaction channels.

  • Flexible, configurable integration allows companies to customize the data shared within Salesforce to clearly identify and share what matters, when, and where it's needed most.

  • Ease of integration, adoption, and operation makes it easy to begin delivering CallMiner data to your Salesforce account and contact views with minimal IT support. ​

The CallMiner Salesforce app helps sales and support professionals gain timely insights to the nature of recent interactions with accounts and contacts, all from the convenience of Salesforce. Arm your sales and support staff with critical insights from previous calls, emails and text conversations. Improve visibility into your customer's journey to improve customer satisfaction. Drive new revenue opportunities with existing customers. CallMiner for Salesforce aggregates all VoC data into one holistic view with timely access to relevant data when and where it's needed most within Salesforce. CallMiner data appears within the Salesforce account or contact, helping to drive next-best action and workflows based on customer need. Users can get up and running quickly with minimal IT support by accessing CallMiner for Salesforce within the Salesforce AppExchange.​ Simple and straightforward configuration makes it easy to get started, allowing users to choose from a menu of widgets to configure the specific kinds of CallMiner data they wish to share within Salesforce. ​

Categories

Business Needs
Sales Intelligence
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package