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b+s Connects for Salesforce Voice | Cisco Contact Center Integration

By Bucher + Suter

Cisco Contact Center integration for Salesforce Voice

No Ratings
Starting at $35   USD/user/month

Discounts available for nonprofits

Industries
Horizontal Product
Business Need
Sales
Customer Service
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Financial Services Cloud
Health Cloud
Government Cloud

b+s Connects for Salesforce Voice is an out-of-the-box integration solution that brings the power of Cisco Contact Center into the Salesforce Voice Omni-Channel widget.

Highlights

Efficient, attentive agents are the benchmark of your contact center team. Turn them all into super-agents with a single pane of glass view and let them focus on delivering exceptional customer experiences.

Get your calls to the right agent, at the right time with Cisco's intelligent routing.

Support for Cisco's transcription services, empower Salesforce Einstein features, like Next Best Action and Case Wrap-up recommendations.

Your customer data resides in Salesforce. For a truly 360-degree view, their call data should too! Know the full customer journey with b+s Connects.

With WebRTC support, agents can take calls directly in Salesforce. It’s a cleaner setup that simplifies onboarding and supports remote work without compromise.

Provider Details

Bucher + Suter
Worblaufen, Switzerland | Denver, CO, USA
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
1981
Website
Email
Phone
800-917-9060

Contact centers are under pressure to improve service quality while reducing cost to serve. Disconnected systems, fragmented data, and manual workflows make that difficult. Bucher + Suter helps you make your contact center and Salesforce work as one system. As a contact center transformation partner, we connect Cisco platforms, including UCCX, UCCE, and Webex Contact Center, with Salesforce and the wider service ecosystem, aligning routing, agent experience, data, and workflows so performance improves across every interaction. Our solutions go beyond CTI to create a unified, omnichannel service environment with better agent context, less manual work, and seamless customer journeys. As an Agentforce Contact Center consulting partner, we help design and operationalize AI-driven service models within Salesforce. We stay accountable beyond go-live, continuously improving how your systems perform so your contact center runs more efficiently and delivers measurable value over time.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Actual connector pricing and discounts are dependent on deployment model and license volume. Please contact Bucher + Suter for a price, quotation, and demonstration.

Default Plan

$35 USD/user/month

Lowest Starting Price

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