GetFeedback: CX Metrics for Salesforce
NPS, CSAT, and CES reports for Salesforce
Overview
A simple and flexible way for GetFeedback customers to get customer feedback into Salesforce and view key metrics such as NPS, CSAT, and CES.
Listen to customers across multiple channels - including SMS, email, chat, and communities to collect holistic feedback
Centralize views of NPS, CSAT, and CES data inside Salesforce to help your business understand what customers are saying and the right actions to take
Purpose-built for Salesforce - lets you sync real-time response data, map to standard or custom objects, view pre-built reports and dashboards right inside Salesforce, and much more.
GetFeedback CX Metrics allows you to easily bring customer feedback into Salesforce. Get a central home page right inside Salesforce to see your survey results and analysis like aggregate survey scores including NPS, CSAT, CES, and information about distribution metrics for every GFB Salesforce connected survey.
Categories
- Business Needs
- Customer Service
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package