LinkedIn Sales Navigator for Salesforce

Can't update to latest version and there is no support

We currently have version 3.23 installed on our Org but when we tried to update to lates version 3.64, the process said it finished successfully but when I checked the installed packages we still have the 3.23. I tried sending an email to lss_salesforce@linkedin.com for assistant but got an "Address not found". If you go directly to LinkedIn there is no option for support with an agent. What can I do? (my email: salesforce.integrator@nutrient.io)

Suspect Reviews/Subpar App

Does anyone else find all the short, five-star reviews, most within days of each other in 2022 and none with user photos, to be suspect? The email associated with this app on the appexchange (lss_salesforce@linkedin.com) bounces. The app is throwing a Developer script exception every week or so as follows: Apex script unhandled exception by user/organization: xxxxx/xxxxxx Organization: XXXXXXXXXXXXXXXXXXXX. Failed to process batch for class 'LID.DataValidationContactsBatch' for job id 'xxxxxx' caused by: LID.Utils.DataValidationException: Unknown failure in finish method. Line: 129 Message:Unknown field "VersionData" on object "Content Version" Class.LID.DataValidationContactsBatch.finish: line 263, column 1 Our Rep at LinkedIn for Sales Navigator had no knowledge of the app or whom to contact for help.

Solid when using both Managed Package and Native Integration

Note that some features are available with the Managed Package but not via the Native Integration or vice versa. Once we configured both we have the integration in a pretty solid place. Biggest positives: 1. Solid match rate on both LinkedIn Members and Companies in CRM. 2. Ability to integrate with Person Accounts (Rarity with Sales Intelligence tools) 3. Ability to add LinkedIn steps within Sales Cadences Biggest disappointments in the integration: 1. The inability to export multiple contacts from sales navigator to CRM from a list/search 2. Inability to configure automated exports to CRM based on intent, etc

API Level Needs Upgrade

Linkedin has had months to update this app, but hasn't managed to get out a version with API levels above the required minimum of 45 to allow the recent locale update to work. Please update so we can proceed.

LinkedIn removed this app without notification for existing users - now requires $28K+ annual spend

WARNING! Effective February 1st, 2025 LinkedIn has removed the usage of this App inside Salesforce (or any CRM) even if you have paid for upgrading your subscription from "Core" to "Advanced"! LinkedIn now requires a minimum of 10 or more Sales Navigator Advanced "Plus" version. I have been using very good application for several years. It is great to see the LinkedIn profile directly on the contact page inside Salesforce. However, on February 1st LinkedIn simply shut it off for existing users without sending any notification. After filing a support case asking why it is not working I received an email saying "If you currently have Sales Navigator Advanced, you will no longer have access to the embedded profile after February 1st, 2025. To continue accessing Sales Navigator directly within the CRM, we recommend upgrading to Sales Navigator Advanced Plus.". I have now received an email from support saying that the minimum licenses and cost is 10 or more licenses. There is no price online for the "Plus" version and I was asked to fill out my contact (even though they have it from my subscription) information and someone from Sales will contact me and provide a quote. Clearly paying $169.00 a month for one license as a small business owner is no longer an option. I will update this review once I get the quote for the "Plus" version. https://business.linkedin.com/sales-solutions/compare-plans UPDATE Feb 13, 2025: A Sales person contacted me but did not offer to provide a quote without deeper conversation. Indications were that the minimum cost is now over $200 per month, per user so with 10 minimum the total is now at least $28.800+ a year. Previous price for 1 license was $2.080, a 14-fold increase in minimum spend. Clearly LinkedIn has zero interest in cultivating relationships with smaller and/or growing companies. Fascinating! Update March 7, 2025: LinkedIn is still listing the wrong price!

Useful when it it works

Having the information along side Salesforce is useful but after the latest update the app is pretty unstable. It frequently does not display anything or unmatches contacts that have been previously matched.

good package 2

currently doing testing for it

Unable to install

The app has no data and cannot be installed.

Getting Error after updating to latest version 3.5

After updating to latest version of this package i am getting the error - "Insufficient Permissions : 'LinkedIn Sales Navigator Standard User' Permission set is required. Contact you Salesforce administrator " Even after assigning the permission set - LinkedIn Sales Navigator Standard User, We are getting same error message.

Helpful insights embedded inside SFDC

This app provides great insights and information at the account and contact level and all embedded within SFDC. Very helpful for both BDR and sales activities to drive a better informed and more personalized approach.