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Service Cloud Swarming Reports and Dashboards

See the impact Swarming has on your business

Overview

Predefined reports and a dashboard to help you see who is contributing and what impact Swarming is having on key service metrics.

1 of 2

  • See who is contributing to Swarms and who is asking for help

  • See how many cases are being swarmed

  • See the impact Swarming has on key Service metrics like time to resolution

This is a reports and dashboards package to get you started quickly with reporting on Swarming. This is a managed package so we can continue to deliver new reports and dashboards to you. Think of these as templates. All reports and dashboards can be copied so you can adjust for your specific business needs. For more information on the Service Cloud Swarming Functionality that this package complements, please see the documentation here: https://help.salesforce.com/s/articleView?id=sf.service_swarming_intro.htm&type=5

Categories

Business Needs
Dashboards & Reports
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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