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Engage Hub: Customer Journey Tracker

Orchestrate, Automate with real-time Insight

Overview

Customer Journey Tracker gives organisations insights into their customers’ journeys. You can automate & orchestrate complex journeys across all channels, at scale & analyse this behaviour, in real time, to make evidence-based improvements.

See How Engage Hub: Customer Journey Tracker Works

Integration into Engage Hub's Journey Tracker tool will provide Salesforce users with:
Process monitoring and visualisation for pain point identification and resolution
KPI monitoring and ROI measurement
Visualise the actual journey that prospects and/or customers have taken through a company to improve experience
Campaign tracking and optimisation enabling businesses to monitor marketing strategy effectiveness
Easily integrate and orchestrate data from any of your existing systems or platforms into one single view (3rd party, offline, online)

Engage Hub's Journey Tracker is an end to end journey orchestration and automation tool providing a visual representation of customers interactions across all points of a journey. Unifying data from Salesforce and 3rd party systems in a single, user-friendly view, giving data driven evidence of both successful and unsuccessful journeys. It provides you with that invaluable holistic understanding. Journey Tracker enables you to get deeper insights by evaluating the actual journey’s that customers are taking through your business. Automate your customers journeys or make evidence-based decisions to optimise the experience, so you can maximise return on your investment - in terms of revenue generation and customer satisfaction. Learn more: https://engagehub.com/customer-journey-tracker/