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UST HealthProof Advalent Engagement Plus

Consolidated Fully Integrated Call-Center Solution for member engagement

Overview

Engagement Plus is a cloud-based solution, built on the robust foundation of Health Cloud, designed to support health plans, TPAs , ACOs and independent physician associations offering a comprehensive 360-degree view of both members and providers.

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  • OPTIMIZES CLIENTS’ OPERATIONS Enables organizations to rapidly deploy a comprehensive digital solution that integrates core administration platforms with best-in-class member and provider engagement solutions to deliver optimal member expirience.

  • UNIFY DISPARATE SYSTEMS Consolidate multiple core administration systems and supporting applications into a single point of contact for customer service. Our Cloud Integration Layer allows for real-time API integration to your Core Admin Systems.

  • IMMERSIVE ENGAGMENT Engagement Plus will serve as the foundation for your plans’ digital health ecosystem that will benefit all stakeholders at any point in their healthcare journey.

  • PROACTIVE CUSTOMER SERVICE Combined information from claims, eligibility, and providers provides a 360°view of members. This helps provide proactive & personalized care with members’ health and management of providers at the center of your focus.

Join forces with UST for a seamless integration of Engagement Plus™, our all-in-one contact center solution. Empower your CSR team with instant, precise data for managing claims, authorizations, enrolments, and appeals, all through UST’s advanced Cloud Integration Layer. Engagement Plus™ offers unparalleled customizations to meet your unique requirements, ensuring exceptional service every time. Highlights – AUTOMATED WORKFLOWS UST Engagement Plus automates workflows around your members’ and providers’ inquiries and requests and helps you boost productivity and customer engagement. REAL-TIME DASHBOARDS Providing the right data in a concise, easy-to-read format allows for improved efficiency and performance when making business decisions. These insights can also be used to address KPIs and improve performance. CLOUD LAYER INTEGRATION By leveraging UST’s Cloud Integration Layer within Engagement Plus™, your IT team can provide real-time Application Programming Interface (API) integration to your Core Admin Systems. There is no need to have your CSRs swivel-chair to other platforms - Engagement Plus™ visualized on Salesforce’s Health Cloud will be their single-source-of-truth.

Categories

Industries
Healthcare & Life Sciences
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package

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