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Voiso Contact Center for Salesforce: Click-to-Call, Speech Analytics, IVR, CTI

Reduce interaction handling effort and improve CX

Starting at $10   USD/user/month
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Industries
Financial Services
Professional Services
Travel, Transportation, & Hospitality
Business Need
Sales
Customer Service
Telephony
Requires
Sales Cloud
Compatible With
Service Cloud
Marketing Cloud Engagement

Empower your sales and customer service teams with Voiso’s omnichannel suite, AI dialer, speech analytics, complete numbers coverage in all countries, visual flow builder, and more contact center capabilities including IVR, CTI, Click-to-call, and ACD.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Requires a Voiso Core subscription. Please feel free to contact us for further details.

App Details

Version
Voiso softphone/September 2026 1.5.0
Listed On
01/13/2023
Latest Release
09/09/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 2
Custom Apps: 0
Lightning Components
Global: 7
App Builder: 1
Community Builder: 0
Languages
English
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.7.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/09/2023

Additional Details

- Voiso integration brings first-class contact center capabilities to your familiar Salesforce environment. - Streamline and simplify agent routines with click-to-call and handy screen pop-ups, containing complete customer context. - Engage with clients on their channel of choice: voice, SMS, WhatsApp, Webchat, Facebook, Instagram, Telegram, and more. - Run higher-performing dialer campaigns based on Salesforce contact lists. - Easily manage Caller IDs for a higher connection rate. - Automatically log call outcome details in Salesforce, including call recordings. - Level up agent productivity with smart tools like answering machine detection (AMD) and AI predictive dialer. - Discover insights to improve your campaigns and contact center with speech recognition, real-time dashboards, and detailed historical reporting.

Need help?

Voiso PTE. LTD

Suntec City, Singapore

If you experience any issues with the package installation or the integration configuration process, please get in touch with us.

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