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Translation for Voice, Case, Chat and more

By Fluentic

Fast, high-quality AI-enhanced translations for multilingual communication.

Starting at €199   EUR/company/month
Industries
Financial Services
Manufacturing
Travel, Transportation, & Hospitality
Business Need
Productivity
Customer Service
Ecommerce
Requires
Service Cloud
Compatible With
Service Cloud

Instant translations for Voice, Chat, Email, Messaging, and Knowledge Articles. Scale your customer service operation and reduce costs with instant, high-quality, and secure multilingual communication.

  • Translations for Cases / Email

  • Chat Translations

  • Content Identification

  • Translations for Einstein Bot

  • Translation for Knowledge Articles

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
Fluentic Salesforce Connector/Fluentic Salesforce Connector 1.2062.0
Listed On
02/01/2022
Latest Release
02/28/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 15
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 11
App Builder: 2
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2031.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/09/2023

Additional Details

Fluentic for Service Cloud empowers your business by enabling customer service agents to communicate with global customers in their preferred language and communication channels. Hiring a separate team member for each language you want to support can be costly and problematic. With Fluentic for Service Cloud, you can instantly provide support in 80 languages, eliminating the need for additional hires or hiring based on language capabilities. Fluentic seamlessly translates real-time correspondence between customers and agents, whether it's through Voice, Email, Web-to-Case, Salesforce Chat, WhatsApp, or Facebook Messenger. It also enables you to train multilingual Einstein Bots, support Agentforce, and effortlessly translate Salesforce Knowledge articles, manage feedback, or handle content through Salesforce Flows. Our solutions enhance customer experience, build trust and credibility, and streamline customer service operations—all while reducing costs. We offer a variety of pricing packages to fit your needs. Contact us for details!

Need help?

Fluentic

Helsinki, Finland

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