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Common Service Cloud Channel Flows
Automate common business processes
- Requires
- Service Cloud
This package includes several Flows that will help you get started with your Service Cloud setup, automating various processes that will get you up and running faster and leave your agents more productive
Highlights
Automate Entitlement processes by ensuring one is always applied, it is paused and resumed based on case status and milestones are closed off based on agent actions
Ensure cases are kept in sync with channel work, so owners are updated when work is accepted, and the status is transitioned to a working state automatically
Associate Contacts or Leads to Voice Calls or Messaging Users automatically based on phone number
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.