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Common Service Cloud Channel Flows

By Salesforce Labs

Automate common business processes

Free  

Never requires payment

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Requires
Service Cloud

This package includes several Flows that will help you get started with your Service Cloud setup, automating various processes that will get you up and running faster and leave your agents more productive

  • Check out the Flows available and see some of them in action

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David Gutiérrez
Double Star Ranger
05/28/2023

Errors with unmanaged package regarding Voice object

I hope this finds you well, Thanks for all the effort put developing these automations. But I´m afraid it´s still rising the error, with the unmanaged package install link. Service_Agent_Work_Opened-3: Get_Case_Id_from_Chat_Transcript (Get Records) - The object "VoiceCall" doesn't exist. Any tip? Kind regards

Andy Allen
Double Star Ranger
11/10/2022

Unmanaged package (w/o Voice flows) Not able to install

We appear to be having the same issue as previous posters with the unmanaged package. The package will not install in our lower org without having the "VoiceCall" object. "This package can’t be installed. There are problems that prevent this package from being installed. (Service_Agent_Work_Opened-2) Get_Case_Id_from_Chat_Transcript (Get Records) - The object "VoiceCall" doesn't exist. (Service_Messaging_Session_On_Create-2) We can’t find the object specified in the Start element. Replace it with the API name of an object in your org."

Craig Paterson
Four Star Ranger
11/10/2022

Apologies for this Andy - I missed a reference to the Voice Call object in a second Flow. I've now removed that and created a new updated package - please try again using the updated link from the Quip doc here: https://salesforce.quip.com/MD9WAU3JTn9H (it may take a few minutes to become available).

Chris Wiggins
07/26/2022

Won't Install Unless You Have Purchased Voice

Was really looking forward to using these after seeing this in the Salesforce Labs Days 2022 event. These flows have so much potential, however, they won't install even in a Devloper environment. They have dependencies on an object called VoiceCall. But that object is only available if you have Service Cloud with Voice, so all of the other non-voice Flows can't be installed either. After 3 hours of trying to get them to work, I have given up.

Craig Paterson
Four Star Ranger
10/05/2022

Apologies for this Chris (and the slow response, didn't get an email strangely) - I have added an unmanaged package link to the Quip doc (https://salesforce.quip.com/MD9WAU3JTn9H), which is the exact same but doesn't include the voice call record reference. Dev orgs should have access to the Voice Call object though (the org that this is packaged within was spun up from developer.salesforce.com/signup with no new licenses added) - it was my understanding that the Voice Call object was available for all orgs now, but appears that the org needs at least one license in the org.