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CareAR for Salesforce

By CareAR

Elevate your service experiences to new heights with AI and AR solutions

No Ratings
Starting at $6,000   USD/company/year
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Industries
Horizontal Product
Business Need
Customer Service
Agent Productivity
Field Service
Requires
Service Cloud
Compatible With
Service Cloud

CareAR Assist empowers service teams with remote visual Augmented Reality guidance. See what your customers and field workers see in real-time with AR annotations to delivery remote expertise as if actually on-site.

  • CareAR Assist How It Works

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited

App Details

Version
CareAR for Salesforce/Release 25.02 24.4.0
Listed On
07/17/2023
Latest Release
07/15/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Managed Package
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 11
Custom Tabs: 5
Custom Apps: 1
Lightning Components
Global: 6
App Builder: 3
Community Builder: 0
Languages
English
French
German
Italian
Japanese
Portuguese
Simplified Chinese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/27/2023

Additional Details

With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Easily integrated into Salesforce Service Cloud, our Service Experience Management (SXM) Platform extends the value of Salesforce by providing remote visual support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff. Benefits: • Integrated into the Salesforce platform • Faster Time to Resolution • Higher First Time Fix Rates • Deflect Costly Dispatches • Knowledge Transfer • Customer Experience: • Lower your carbon footprint • Self-solve Experiences CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs. Meanwhile, CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance.

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CareAR

Plano, Texas, U.S.A.

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