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Aiwo - AI to Unlock Cost-Saving Opportunities through Customer Interactions
Drive Efficiency and Enhance Experience through Customer Contact Analysis
- Industries
- EnergyMedia & EntertainmentRetail
- Business Need
- Customer ServiceAnalytics
- Requires
- Service Cloud
- Compatible With
- Sales CloudCRMAData Cloud for Marketing
Aiwo is your ultimate AI-solution that converts your multichannel customer contacts into valuable data and insights, enabling your company to reduce contact volumes, drive down operational costs, and enhance the overall service experience.
Highlights
Uncover the root causes behind cost-driving contacts that arise from unmet customer needs.
Gain visibility into the direct costs associated with managing cost-driving contacts.
Connect each contact reason automatically to the relevant products, services, and stakeholders within your organisation.
Create and save customised views tailored to your specific business needs and interests.
Get full transparency and traceability of all findings. Every insight and conclusion can be traced back and validated to individual customer dialogues.
No custom development or resource allocation needed. Implementation requires only the integration of data sources and metadata into the Aiwo API.
Aiwo is GDPR compliant as data anonymisation and handling are secured, even allowing for the processing of classified information.
Recurring plans (monthly or yearly) with dedicated Customer Success Managers and separate Technical Support.
Aiwo is the first and only available AI solution capable of identifying Failure Demand.
Provider Details
Aiwo provides companies with AI-powered SaaS-service for analysing customer interaction data from multiple channels. The analysis highlights root causes for service and product issues that generate contacts in call centres and in other service channels. Aiwo’s goal is to enable companies to take a proactive approach in reducing overall contact volume rather than focusing on optimising individual service interactions. Insights from Aiwo help to identify and eliminate unnecessary customer contacts and thus generate cost savings. Addressing the root causes of customer issues improves overall service experience and increases operational efficiency. Led by a Nordic leading expert in failure demand, Aiwo's interdisciplinary team has developed a unique analysis model that makes Aiwo the only AI-based service capable of reliably identifying failure demand. Aiwo has been recognised for its excellence and innovation through the Diamond Act Award in 2020. In 2023, UK-based practitioners in the fields of customer experience, customer contact, or customer service listed Aiwo among the finalists in the UK National Innovations Awards.
Pricing Details
We offer a 15% discount on annually paid subscriptions
Default Plan
€2,500 EUR/company/month