Aiwo - AI to Unlock Cost-Saving Opportunities through Customer Interactions

Aiwo provides companies with AI-powered SaaS-service for analysing customer interaction data from multiple channels. The analysis highlights root causes for service and product issues that generate contacts in call centres and in other service channels. Aiwo’s goal is to enable companies to take a proactive approach in reducing overall contact volume rather than focusing on optimising individual service interactions. Insights from Aiwo help to identify and eliminate unnecessary customer contacts and thus generate cost savings. Addressing the root causes of customer issues improves overall service experience and increases operational efficiency. Led by a Nordic leading expert in failure demand, Aiwo's interdisciplinary team has developed a unique analysis model that makes Aiwo the only AI-based service capable of reliably identifying failure demand. Aiwo has been recognised for its excellence and innovation through the Diamond Act Award in 2020. In 2023, UK-based practitioners in the fields of customer experience, customer contact, or customer service listed Aiwo among the finalists in the UK National Innovations Awards.