MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Salesforce AI agent: Salesforce Connector

By Sendbird

Transforming Salesforce live chat with AI-powered capabilities

$30   USD/user/month
Try It
Industries
Financial Services
Healthcare & Life Sciences
Travel, Transportation, & Hospitality
Business Need
Customer Service
Agent Productivity
Case Management
Requires
Service Cloud

Maximize Salesforce with Sendbird live chat. Customer service powered by generative AI agent for enhanced live agent support. Streamline workflows with better handoff and ticket deflection. Quick and seamless integration for immediate business impact.

  • Sendbird Salesforce Connector | AI-powered live chat support

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Sendbird Support Chat/v1.132.0.0 1.132.0
Listed On
01/30/2024
Latest Release
08/27/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 8
Custom Tabs: 5
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.14.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/27/2023

Additional Details

Boost CSAT with enhanced features for agents and customers - Switch case from chat list - Embedded chat in Salesforce UI - Summarize (powered by ChatGPT) - Transcripts - Canned responses - Proactive Chat - Analytics - Seamless integration with Sendbird AI agent Drive agent productivity with Sendbird's advanced chat solution - Auto image moderation - Auto-thumbnail generator - Auto profanity filter - Chatbot interface - Domain moderation - Moderation dashboard - Smart throttling - Webhooks

Need help?

Sendbird

Learn more about Salesforce Connector at https://sendbird.com/products/salesforce-connector. For comprehensive guides and documentation, visit https://sendbird.com/docs/support-chat/guide/v1/overview.

Other ResourcesEmailTerms & Conditions