Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

Private ListingThis listing is private and can't be found by searching or browsing AppExchange.

Ringover CTI: Cloud Phone, SMS, WhatsApp & Conversation Analysis

Drive sales & productivity by blending talk, text, social media & analysis

Starting at $54 USD/user/month

Pricing Details

Business Need: Sales
Collaboration
Agent Productivity

Requires: Sales Cloud
Service Cloud

More Details

Elevate customer engagement and maximise sales performance with phone, SMS, video, WhatsApp chat and conversation insights — all synced into Salesforce. Personalise customer interactions and promote seamless team collaboration to multiply revenue growth!

Ringover CTI for Salesforce

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Sales Cloud
Service Cloud

Salesforce Editions: Professional
Enterprise
Unlimited
Developer
Essentials

Additional Requirements

Windows: 7 & up, 32/64 bits/ macOS: 10, 13 High Sierra & up/ Google Chrome, Apple Safari, Mozilla Firefox or Microsoft Edge (latest versions)/ Noise-cancelling headset with USB/ ADSL+ or fibre; Ethernet/ RAM: min 6GB/ Upload or Download: >2 Mbps

App Details

Version: Ringover/Autumn 2023 1.1.0
Listed On: 10/26/2023
Latest Release: 10/26/2023

Supported Features Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Editable Code This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.: Lightning Ready
Editable Code

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0

Lightning Components: Global: 0
App Builder: 0
Community Builder: 0

Languages: English
French
Spanish

Security

Learn more about the Security Requirements for AppExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Last Reviewed Version

1.1.0

Last Reviewed Date

10/05/2023

Additional Details

Ringover features a sleek UI, hassle-free setup and connections into hundreds of apps like Salesforce. It makes it easier for agents to work smarter, stay laser-focused on priorities and collaborate smoother. FEATURE HIGHLIGHT: - Call in one click from Salesforce via a custom-built dialler from Ringover - Auto-logging & updating of call & SMS under Activity - Omni-channel Hub (Add-on): Respond to messages in WhatsApp via the Ringover workspace then sync them into Salesforce - Conversational analysis (Add-on): Get call summaries, transcripts and translations synced into Salesforce. - Power dialler to call contacts 10x faster - Screen-pop to bring up Salesforce contact record when a call comes in - Auto-sync agent call notes and tags into conversation logs - Capture recordings of calls and voicemails - Two-way contact sync between Ringover & Salesforce - Auto-create contact records for first-time callers - Advanced call routing based on smart intelligence - Multi-language support - View and customise activity charts and reports for agents and teams

Need help?

Ringover

Montrouge, Paris - France

Other Resources

Terms & Conditions