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Ringover CTI: Cloud Phone, SMS, WhatsApp & Conversation Analysis

Drive sales & productivity by blending talk, text, social media & analysis

Overview

Elevate customer engagement and maximise sales performance with phone, SMS, video, WhatsApp chat and conversation insights — all synced into Salesforce. Personalise customer interactions and promote seamless team collaboration to multiply revenue growth!

See How Ringover CTI: Cloud Phone, SMS, WhatsApp & Conversation Analysis Works

Multiply agent output: With Ringover’s power dialling, click to call and automatic logging features, sales agents reach up to 10 times more prospects in significantly less time.
Know who's on the line: Inbound callers are instantly matched to their Salesforce records directly from Ringover, helping agents to be well-informed to respond to queries more effectively.
Best-in-class communication: Ringover for Salesforce offers an unparalleled telephony experience, complete with embedded dialing and instant contact enrichment with conversation logs, insights and summaries.
Omni-channel messaging (Add-on): Experience the power of WhatsApp to easily reach people where they are, right in Ringover. No app switching—provide quick support and solutions via a messaging space in Ringover's platform.
Dig deeper into every conversation: Get call summaries, transcripts and insights about customer mood or sentiment delivered straight to Salesforce. Equip agents with the intel they need to better engage prospects and close deals quicker.
Activate Ringover in Salesforce in a few clicks and leverage 2-way sync on all contacts. No need to check your CRM every second, each lead & prospect is updated with minimal effort.
Customize reports & dashboards: Ready-made activity reports make it extremely easy to view activity across teams for better understanding and making improvements.

Ringover features a sleek UI, hassle-free setup and connections into hundreds of apps like Salesforce. It makes it easier for agents to work smarter, stay laser-focused on priorities and collaborate smoother. FEATURE HIGHLIGHT: - Call in one click from Salesforce via a custom-built dialler from Ringover - Auto-logging & updating of call & SMS under Activity - Omni-channel Hub (Add-on): Respond to messages in WhatsApp via the Ringover workspace then sync them into Salesforce - Conversational analysis (Add-on): Get call summaries, transcripts and translations synced into Salesforce. - Power dialler to call contacts 10x faster - Screen-pop to bring up Salesforce contact record when a call comes in - Auto-sync agent call notes and tags into conversation logs - Capture recordings of calls and voicemails - Two-way contact sync between Ringover & Salesforce - Auto-create contact records for first-time callers - Advanced call routing based on smart intelligence - Multi-language support - View and customise activity charts and reports for agents and teams