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Worknet - Agentic AI for Support team in Slack & Salesforce Service Cloud

AI Copilot for Support team in Slack & Salesforce Service Cloud

Overview

Worknet is an agentic, Cursor-like AI copilot that runs natively in Salesforce and Slack. It can be embedded directly in the Case UI, App Home, and Utility Bar to answer any question by pulling context from Salesforce and external systems like Jira and Da

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  • One click Salesforce service case creation from Slack & Bi-directional messages sync from Slack to Salesforce and vice versa

  • Expand, Rephrase, Summarize, Create Help Article

  • Suggest response based on Knowledge base articles, Slack conversations history, Web news, Customer specific data and team experts

Worknet integrates ChatGPT with Slack and Salesforce Service Cloud, offering conversational experiences and access to company knowledge articles, Slack conversation history, web news, customer specific data and team experts.

Categories

Business Needs
Customer Service
Collaboration
Agent Productivity
Personas
Administrator
Business Operations Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package