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WFM Adapter for Salesforce - NICE | Aspect | Verint | Calabrio WFM Integration

By TTEC Digital, LLC

Effortlessly Sync Salesforce Data with Your Workforce Management System

No Ratings
$8.5   USD/user/month
Business Need
Productivity
Integration
People Management
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

TTEC Digital WFM Adapter for Salesforce integrates Service Cloud and Sales Cloud into industry-leading Workforce Management systems to monitor Salesforce users’ adherence and forecast schedules for Salesforce cases using your WFM solution of choice.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
WFM Adapter/2.16.0 2.16.0
Listed On
08/12/2021
Latest Release
09/24/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 7
Custom Tabs: 2
Custom Apps: 2
Lightning Components
Global: 3
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.9.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/18/2021

Additional Details

The WFM Adapter for Salesforce is a cloud-based solution that seamlessly integrates Salesforce interaction data into the historical and real-time formats required by leading workforce management (WFM) systems. Compatible with Aspect, NICE (IEX), Verint, and Calabrio, it supports Salesforce Service Cloud Cases and Chats via Omni-Channel. The adapter delivers real-time agent state changes and queue metrics at regular intervals, while its intuitive, configurable UI enables quick setup and easy adjustments.

Need help?

TTEC Digital, LLC

Greenwood Village, CO, USA

24/7 software support and maintenance are included with the pay per user license and follows standard TTEC Digital support guidelines and SLAs.

Support Phone(952) 831-0888
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