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Vonage for Service Cloud Voice | Contact Center, BYOT, CTI, Speech Analytics

Vonage for Service Cloud Voice

Overview

Vonage for Service Cloud Voice differentiates in the market with its ease of integration, high quality audio, global telephony coverage, and omnichannel presence providing the most complete offering for Service Cloud Voice on the market.

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See How Vonage for Service Cloud Voice | Contact Center, BYOT, CTI, Speech Analytics Works

  • DESIGNED FOR SALESFORCE Vonage Contact Center (VCC) was designed from the start to work with Salesforce through Open CTI for true cloud-to-cloud telephony integration.

  • FULLY INTEGRATED WITH SERVICE CLOUD VOICE OMNICHANNEL Omnichannel visibility is provided across all customer conversation channels— including chat, email, messaging, SMS, and social. Also includes Omnichannel Supervisor and Tableau CRM Analytics

  • SPEECH ANALYTICS Vonage's speech and desktop analytics solution, Conversation Analyzer, is deeply embedded in Salesforce, generating actionable insights.

DEEP SALESFORCE INTEGRATION Solution integrates seamlessly with Service Cloud Voice to deliver the best agent & customer experience - route on any Salesforce object & present the right data to agents. Agents, admins & managers never need to sync between applications or switch between apps. Service teams will drive up CSAT. CLEAR VOICE QUALITY & FAST TRANSCRIPTION Powers next-best action, knowledge & wrap-up recommendations TELEPHONY AGNOSTIC Fully telephony agnostic contact center, with a WebRTC App available VIRTUAL ASSISTANT Delivers voice activated self-service interactions that engage every caller in natural language CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network, where Global Voice Assurance ensures excellent call quality by making use of the telephony infrastructure local to the caller & the agent RELIABLE Never miss a call - depend on us for 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. 24x7 professional global support GLOBAL REACH Vonage supports Service Cloud Voice in North America, EMEA & APAC, with over 80 countries supported

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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