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Vonage for Service Cloud Voice | Contact Center, BYOT, CTI, Speech Analytics

Vonage for Service Cloud Voice

No Ratings
Starting at $50   USD/user/month

Discounts available for nonprofits

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Vonage for Service Cloud Voice differentiates in the market with its ease of integration, high quality audio, global telephony coverage, and omnichannel presence providing the most complete offering for Service Cloud Voice on the market.

Compatibility

Salesforce Editions
Enterprise
Unlimited

App Details

Version
Vonage for Service Cloud Voice/23.107 23.107.0
Listed On
06/23/2021
Latest Release
03/10/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 1
Lightning Components
Global: 3
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Portuguese
Spanish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
23.107.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/17/2021

Additional Details

DEEP SALESFORCE INTEGRATION Solution integrates seamlessly with Service Cloud Voice to deliver the best agent & customer experience - route on any Salesforce object & present the right data to agents. Agents, admins & managers never need to sync between applications or switch between apps. Service teams will drive up CSAT. CLEAR VOICE QUALITY & FAST TRANSCRIPTION Powers next-best action, knowledge & wrap-up recommendations TELEPHONY AGNOSTIC Fully telephony agnostic contact center, with a WebRTC App available VIRTUAL ASSISTANT Delivers voice activated self-service interactions that engage every caller in natural language CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network, where Global Voice Assurance ensures excellent call quality by making use of the telephony infrastructure local to the caller & the agent RELIABLE Never miss a call - depend on us for 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. 24x7 professional global support GLOBAL REACH Vonage supports Service Cloud Voice in North America, EMEA & APAC, with over 80 countries supported

Need help?

Vonage

United States

Support Phone1-855-534-2888 (USA) 0800 280 2888 (UK)
Other ResourcesEmailTerms & Conditions