MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Salesforce Service Analytics

By Alscient

Analyse your Agent and Case Metrics

Free  

Never requires payment

Try It
Business Need
Dashboards & Reports

Alscient Salesforce Service Analytics provides a starting point for reporting on your Salesforce case performance, providing key agent and case productivity metrics in pre-built reports and dashboards.

Highlights

View key agent and case metrics at a glance, using this pre-built service dashboard - designed to make service issues, productivity bottlenecks and other red flags immediately clear.

Use pre-built filters to review specific time-frames, case priorities and case types - then drill-down into the underlying reports to get more insight of the lower level productivity metrics.

Simple to install, simple to adapt. Configure the reports and dashboard to suit your use case. All reports and dashboards are built using standard fields meaning this can be used and extended by anyone.

Provider Details

Alscient
Leeds, United Kingdom
Founded
2010
Website
Email
Phone
0113 8000 200

Alscient have been delivering Salesforce solutions for over 15 years. During which time we have seen huge growth and innovation with change delivered at an astounding pace, everything you would expect from the world’s #1 CRM platform. Throughout that period, Salesforce have always held true to their Ohana (family) culture and four core values of Trust, Customer Success, Innovation, and Equality. This has resulted in the platform providing solutions and services that are relevant and make a difference. During that time Alscient have delivered solutions from simple single cloud implementations to complex digital transformations on a large scale that include integrations across the enterprise. You can trust our certified, experienced, permanent, U.K. based consultants to deliver to the same customer obsessed principles as Salesforce. Our Services - Salesforce Professional Services - Salesforce Solution Architecture Review - Digital Transformation - Salesforce Managed Service - Salesforce Application Solutions - Salesforce & Amazon Web Services - Salesforce Quick Starts

Pricing Details

Free

You can fully use this solution without payment.

More From This Provider

Service Time Manager
by Alscient
Track and log completed and scheduled work against cases.

Salesforce CPQ Analytics
by Alscient
No Ratings
Alscient Salesforce CPQ Analytics provides a starting point for reporting on your Salesforce CPQ usage, from sales data to possible gaps in your CPQ implementation.

Salesforce Marketing Analytics
by Alscient
No Ratings
Alscient Salesforce Marketing Analytics provides a starting point for reporting on your Salesforce campaign performance, providing key financial and campaign reach metrics in pre-built reports and dashboards.

Alscient
by Alscient
Alscient have been successfully delivering Salesforce solutions for over 15 years. Whether you’re looking for a single cloud implementation or a more complex large-scale deployment, our team can support you on your digital transformation journey.