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Case Response Tracker

By Alscient

Track and manage customer responses on cases with visual indicators

Free  

Never requires payment

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Business Need
Productivity

Customers respond to cases. Sometimes this is a simple thank you, other times this is a request/question that requires action. Case Response Tracker allows you to track, manage and report on these responses, ensuring that communications never get missed.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Email-to-Case

App Details

Version
Case Response Indicator/Summer 2020 1.0.0
Listed On
11/02/2020
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/28/2020

Additional Details

At Alscient, we provide a high quality, ITIL based service model to our customers. Our ability to meet customer demands, and to respond to cases and resolve issues as quickly as possible is key to delivering against our core values of putting the customer at the heart of everything we do. We use Service Cloud to provide this high quality service, including Entitlement Management to make sure we meet every first response and resolution SLA. However, we also find that working a case through with a customer from start to finish is not always straightforward and multiple points of communication may be required. When we first started using Salesforce, we found that we were hitting our SLAs, but were sometimes missing those "in between" communications with our customers. We built the Case Response Tracker to solve our own challenge - making sure that every single customer response on a case was dealt with quickly and effectively, not just the first and the last. We're really happy with our solution to this problem, and want others in the Salesforce ecosystem to benefit from this too. If you want to know more about Alscient and the services we offer, please get in touch.

Need help?

Alscient

Leeds, United Kingdom

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