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Case Response Tracker
Track and manage customer responses on cases with visual indicators
- Business Need
- Productivity
Customers respond to cases. Sometimes this is a simple thank you, other times this is a request/question that requires action. Case Response Tracker allows you to track, manage and report on these responses, ensuring that communications never get missed.
Highlights
Automatic indication on a case when a customer responds to a case. Traffic light system to see how long the customer has been waiting since they sent their update.
Automatic and manual management of these indicators. Either respond to a customer to remove the indicator, or clear it manually if a response is not required. Manage indicators from list views to update multiple cases at once.
Gain valuable insights from the case tracking data. Use Salesforce reports to see which service reps have the most open indicators and see how long customers have been waiting for a response.
Provider Details
Alscient
Leeds, United Kingdom
Alscient have been delivering Salesforce solutions for over 15 years. During which time we have seen huge growth and innovation with change delivered at an astounding pace, everything you would expect from the world’s #1 CRM platform. Throughout that period, Salesforce have always held true to their Ohana (family) culture and four core values of Trust, Customer Success, Innovation, and Equality. This has resulted in the platform providing solutions and services that are relevant and make a difference. During that time Alscient have delivered solutions from simple single cloud implementations to complex digital transformations on a large scale that include integrations across the enterprise. You can trust our certified, experienced, permanent, U.K. based consultants to deliver to the same customer obsessed principles as Salesforce. Our Services - Salesforce Professional Services - Salesforce Solution Architecture Review - Digital Transformation - Salesforce Managed Service - Salesforce Application Solutions - Salesforce & Amazon Web Services - Salesforce Quick Starts
Pricing Details
Free
You can fully use this solution without payment.