Case Response Tracker

Will Require a Bit of Extra Work

Looks like this isn't being maintained by the makers anymore. I dropped them a line letting them know the flag images aren't working, but got no response. Fortunately, it's easy enough to get them working. Just make a copy of their "Response Indicator" field (you can't adjust their field because it's managed). I named mine "Response Flag". Then you can adjust the code you copied over to point to the sample flags SalesForce comes with. [example: IMAGE("/img/samples/flag_green.gif", "Green"),] With that done, everything else pretty much works as expected (although I did have to fiddle with things a bit more, like filtering the Cases listview so it shows if there's a flag). Using this app will save you from having to build it yourself. And I really like how easy it is to clear the flags.