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Service Cloud Swarming Reports and Dashboards
See the impact Swarming has on your business
- Business Need
- Dashboards & Reports
Predefined reports and a dashboard to help you see who is contributing and what impact Swarming is having on key service metrics.
Compatibility
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedForce.comDeveloperEssentials
Additional Requirements
Please make sure Salesforce Lightning is enabled, Service Cloud is enabled, and Case Swarming is enabled.
App Details
- Version
- Swarming Reports & Dasboards/March 2022 1.2.0
- Listed On
- 05/09/2022
- Latest Release
- 01/09/2023
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 0Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 0App Builder: 0Community Builder: 0
- Languages
- English
Security
This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.2.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/30/2021
Additional Details
This is a reports and dashboards package to get you started quickly with reporting on Swarming. This is a managed package so we can continue to deliver new reports and dashboards to you. Think of these as templates. All reports and dashboards can be copied so you can adjust for your specific business needs. For more information on the Service Cloud Swarming Functionality that this package complements, please see the documentation here: https://help.salesforce.com/s/articleView?id=sf.service_swarming_intro.htm&type=5
Need help?
Salesforce Labs
San Francisco, CA, USA
Support Phone1 (800) 667-6389