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Community SMS for Sales Cloud | Data Sync
Two-way SMS for Marketers in Sports, Media, Entertainment, & more
- Industries
- Media & EntertainmentTravel, Transportation, & Hospitality
- Business Need
- MarketingMarketing AutomationData Management
- Requires
- Sales Cloud
- Compatible With
- Marketing Cloud Engagement
Connect Community SMS directly to Sales Cloud to understand which of your contacts are actively opted-in to your SMS program. Create new records for SMS subscribers who are not already in Sales Cloud to keep your systems in sync.

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Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Marketing Cloud Engagement
- Salesforce Editions
- EnterpriseUnlimited
App Details
- Version
- Community/1.0.22 1.2.0
- Listed On
- 02/02/2022
- Latest Release
- 11/15/2022
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 2Custom Tabs: 2Custom Apps: 1
- Lightning Components
- Global: 1App Builder: 1Community Builder: 0
- Languages
- English
Security
Additional Details
The most effective channel for creating authentic engagement with your customers at scale, Community allows you to initiate personalized and responsive SMS conversations that inspire action. Using Community’s Sales Cloud integration you can: - Understand which leads are opted-in to SMS messaging so you can drive improved engagement - Fill in the gaps in your contact records by syncing contact data from Community like name, phone number, or email - Grow your audience by creating new contacts from Community phone number and email data if a record doesn’t already exist - Import data into another cloud platform like Marketing Cloud to create more robust engagement flows
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Community.com
Santa Monica, California