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Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS
A simple customer service workspace for customer-obsessed teams
- Industries
- Horizontal ProductConsumer GoodsHealthcare & Life Sciences
- Business Need
- TelephonyCase ManagementAgent Productivity
- Requires
- None
- Compatible With
- Sales CloudService CloudB2C Commerce
Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.
Highlights
SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.
Provider Details
Plivo, Inc.
Austin, TX, USA
Plivo offers a simple, quick, and scalable way to modernize customer communications. Businesses of all sizes — from growing startups to public companies — rely on Plivo to deliver better customer experiences. Plivo's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, and solutions for sales and support teams. The Plivo team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
The Salesforce integration is available for all Contacto plans. Learn more at: https://www.plivo.com/cx/service/pricing
Growth - Chatdesk
$15 USD/user/month
Free trial available for 14 days
Lowest Starting Price
Growth - Call Center
$25 USD/user/month
Free trial available for 14 days
Lowest Starting Price
Growth - Omnichannel
$29 USD/user/month
Free trial available for 14 days
Business - Chatdesk
$30 USD/user/month
Free trial available for 14 days