Feasa Automotive Salesforce Consultancy

Fantastic company, highly recommend

Feasa Automotive are brilliant at what they do, they have helped us with various Salesforce and Marketing Cloud processes. They understand the customer's requirements and why it's so important to have a 360 view of the customer (for sales, service and marketing). Great team, thanks for all your help guys!! 10/10!!

This project was one of the two most important moments in our 5-year plan to use Salesforce as our single 360 view. Connecting our customer data from our KEYLOOP DMS was imperative, FEASA helped us manage this from start to finish. We now have a robust API service running for our customer data and we can create seconds that used to take days and sometimes over a week. In under 3 seconds our records, created in our DMS are available in our CRM using the GetAUTO Bi-directional API service. This has enabled us to create flows and journeys for our teams and clients and gave us the single view for sales and aftersales that has, to date, not been achieved otherwise. It has also enabled us to remove selected third-party services, previously needed, allowing for cost savings in addition to the speed of service and reporting facility.

This project was one was a must for our retailers and management team to ensure that our leads from Autotrader UK were entering the CRM instantly and being tracked and automated for our sales teams to engage better. Previously this was a Double and Triple key exercise, as the lead came through via Email or Form Submissions, or even pulled for the Dealer Portal back end, this service was unreliable and hard to track and FEASA helped us design and plan this API on the GetAUTO API Service we already used. This made it a simple and easy process from start to finish and we went live quite quickly considering the complexity of the service. We now have a robust API service running for our customer leads and pushing them and the information directly into our Salesforce environment. From there it will either create a task/opportunity for existing customers. If the Prospect is unknown in the CRM, it will create a new prospect for the correct sales team to contact and turn into a new task/opportunity. It has also enabled us to remove selected third-party services, previously We have already seen an uplift in Leads Created from the Portal and are rolling it out to the other portals we use such as Heycar.

This project was one was imperative, Ferrari S.p.A. are one of the most sacred OEM partners and they require up-to-date information on customers and vehicles in order to give the excellent service they strive for. Previously this was a Double and Triple key exercise from our Salesfore instance and also from our DMS Keyloop. FEASA helped us manage this API project from start to finish with additional customisation over and above the norm. We now have a robust API service running for our customer and vehicle data and we can create tasks, actions and leads with ease in the Manufacturer and Retailer environments without the need for entering the data multiple times. It has also enabled us to remove selected third-party services, previously needed, allowing for cost savings in addition to the speed of service and reporting facility for H.R.Owen and Ferrari S.p.A.

From start to finish and beyond FEASA were brilliant. Finding the right partner for H.R.OWEN was important as we have a long-term strategy in place and we needed a Salesforce Partner who would not only enhance that but challenge it if need be. Their experience in Automotive was incredible and as a reasonably new sector to Salesforce, they understood the brief, the challenges and the perspective from a business and customer standpoint which was beyond helpful at times. We needed a flexible, controlled and resilient storage solution to work across multiple locations and devices which would allow our teams to collaborate more efficiently and in a more sustainable way. FEASA designed and structured the Vehicle Folders service for us in a rather urgent timeframe during the pandemic so we could continue to work as a business. The project was done on time, and training docs were written and distributed to the teams all within the desired timeframes. To date, the service has been faultless and it integrates well with our Docusign install allowing us to keep vehicle folders secure, and accessible allowing the service to be used throughout the business. We have already engaged FEASA on numerous other Salesforce projects after the success of this one.