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Puzzel for Salesforce | Service Cloud Voice (BYOT), Omni-Channel
Puzzel for Salesforce | Service Cloud Voice (BYOT), CTI, Omni-Channel
Starting at €18 EUR/user/month
- Requires
- Service Cloud
Puzzel Contact Centre's voice capabilities integrated with Service Cloud Voice offers a comprehensive solution for businesses looking to improve their customer service operations.
Highlights
Handle inbound and outbound calls with Softphone, IVR, Voice Recording, View History of Voice calls and more.
Seamless integration with Salesforce's omnichannel capabilities, which enables customers to interact with a business through various channels such as phone, email, chat, or social media
Improves your customer experience and increases efficiency.
Agents can benefit from other capabilities like consult with a colleague while on a phone with a customer
Call routing
Queueing and agent allocation feature
Provider Details
Puzzel AS
Oslo, Norway
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.
Pricing Details
This app is free but requires a paid subscription to our services. The pricing model is monthly subscription per user.
Default Plan
€18 EUR/user/month
Lowest Starting Price