Joulica Realtime Reporting for Salesforce Service Cloud
Joulica provides realtime Contact Center dashboards for Service Cloud
Overview
Joulica provides real-time analytics for Service Cloud, across all channels including voice, chat, and email. The platform offers customizable analytics to enhance contact center performance and customer satisfaction.
See How Joulica Realtime Reporting for Salesforce Service Cloud Works
Unified Realtime Analytics Across All Channels Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners.
Migrate to Service Cloud Voice with Ease Manage your Service Cloud Voice solution using dashboards and metrics that are familiar to you. Ease your migration with familiar service level, occupancy, and other common contact center metrics.
Optimise the Self-Service Experience for Your Customers Your Bot, Virtual Assistant and IVR applications do not need to be a black box. Obtain deep insights into their performance to ensure they are delivering what you need.
A key aspect of every migration to Service Cloud Voice revolves around the critical realtime reporting capabilities needed by stakeholders across the contact center. Joulica provides comprehensive real-time reporting and analytics that enable supervisors and agents to be more effective, efficient, and data-driven. Together, Joulica and Salesforce are transforming contact center operations with the power of realtime data. Joulica empowers contact center supervisors and agents with highly customizable, graphical dashboards that provide real-time insights into call activity, agent performance, and customer experience. These dashboards are designed to be flexible, catering to both high-level overviews and granular details. For supervisors, this means having an instant view of KPIs like call volumes, service levels, and agent availability across teams. For agents, the dashboards display individual performance metrics, enabling them to adjust their workflow in real time. The seamless integration with Salesforce Service Cloud Voice ensures that all key performance indicators (KPIs) are at your fingertips.
Categories
- Business Needs
- Customer ServiceAnalytics
- Industries
- Horizontal ProductFinancial ServicesGovernment
- Personas
- AdministratorArchitectBusiness Operations Manager
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package