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Joulica Realtime Reporting for Salesforce Service Cloud
Joulica provides realtime Contact Center dashboards for Service Cloud
- Industries
- Horizontal ProductFinancial ServicesGovernment
- Business Need
- Customer ServiceAnalytics
- Requires
- Service Cloud
- Compatible With
- Service CloudData CloudTableau
Joulica provides real-time analytics for Service Cloud, across all channels including voice, chat, and email. The platform offers customizable analytics to enhance contact center performance and customer satisfaction.
Highlights
Unified Realtime Analytics Across All Channels Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners.
Migrate to Service Cloud Voice with Ease Manage your Service Cloud Voice solution using dashboards and metrics that are familiar to you. Ease your migration with familiar service level, occupancy, and other common contact center metrics.
Optimise the Self-Service Experience for Your Customers Your Bot, Virtual Assistant and IVR applications do not need to be a black box. Obtain deep insights into their performance to ensure they are delivering what you need.
Provider Details
Joulica provides a realtime contact center reporting solution for Salesforce Service Cloud, allowing businesses to monitor and analyze customer service operations across all channels, including voice. Integrated with Amazon Connect, it leverages AI-driven insights, including speech analytics, to evaluate customer interactions and extract actionable data. The platform offers customizable dashboards where teams can visualize key performance metrics, enabling better decision-making and sharing of insights. It also presents a unified view of customer journeys across touchpoints, helping businesses optimize self-service and contact center performance. Joulica’s platform is fully embedded within Salesforce, allowing seamless access to data, dashboards, and analytics directly within the Service Cloud environment. Businesses can track agent and queue performance, define custom metrics and ultimately increase efficiencies and customer satisfaction.
Pricing Details
A User corresponds to a customer service agent interacting via Salesforce channels.
Default Plan
$20 USD/user/month