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Joulica Realtime Reporting for Salesforce Service Cloud

By Joulica Ltd

Joulica provides realtime Contact Center dashboards for Service Cloud

No Ratings
$20   USD/user/month
Industries
Horizontal Product
Financial Services
Government
Business Need
Customer Service
Analytics
Requires
Service Cloud
Compatible With
Service Cloud
Data Cloud
Tableau

Joulica provides real-time analytics for Service Cloud, across all channels including voice, chat, and email. The platform offers customizable analytics to enhance contact center performance and customer satisfaction.

  • Contact Center Dashboards for Service Cloud

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Data Cloud
Tableau
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
Joulica-Env-Package/Joulica Test Environment 3.2.0
Listed On
10/07/2024
Latest Release
10/07/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Arabic
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.2.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/01/2024

Additional Details

A key aspect of every migration to Service Cloud Voice revolves around the critical realtime reporting capabilities needed by stakeholders across the contact center. Joulica provides comprehensive real-time reporting and analytics that enable supervisors and agents to be more effective, efficient, and data-driven. Together, Joulica and Salesforce are transforming contact center operations with the power of realtime data. Joulica empowers contact center supervisors and agents with highly customizable, graphical dashboards that provide real-time insights into call activity, agent performance, and customer experience. These dashboards are designed to be flexible, catering to both high-level overviews and granular details. For supervisors, this means having an instant view of KPIs like call volumes, service levels, and agent availability across teams. For agents, the dashboards display individual performance metrics, enabling them to adjust their workflow in real time. The seamless integration with Salesforce Service Cloud Voice ensures that all key performance indicators (KPIs) are at your fingertips.

Need help?

Joulica Ltd

Galway

Support Phone+353 87 261 0145
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