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ScreenSteps for Salesforce Service Cloud
Knowledgeable, consistent, and efficient employees in 30 days or less.
- Requires
- Sales Cloud
Increase efficiency and productivity with ScreenSteps for Salesforce Service Cloud. Using the ScreenSteps Salesforce Service Cloud allows users to easily find and follow any of your ScreenSteps guides directly in your Service Console and cases.
Highlights
Pre-populated help guides based on created case names
Search your entire ScreenSteps knowledge base directly in your cases
Follow help guides directly within Salesforce Service Cloud, or open follow a link directly to your knowledge base article
Provider Details
Creating an exceptional customer-facing business means providing exceptional customer service and support. The problem is, when your policies and procedures are scattered, incomplete, hard to find, and hard to understand, your team becomes disorganized and reactive, which creates frustrating customer interactions. ScreenSteps is a knowledge base software and employee enablement system that has helped tens of thousands of employees find and follow the right procedural guide at the right time, without making customers wait. Schedule a ScreenSteps demo today so you can discover tools designed to support your modern business and put in place a knowledge base system that enables your customer-facing employees to give the right answer and follow the right process, every time. www.screensteps.com/demo
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work. Discounts available for nonprofits.
This app is a paid add-on for ScreenSteps. The customer must have a current subscription to a ScreenSteps Enterprise Plan.