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eGain Knowledge Hub™ for Salesforce | Top-rated AI knowledge management platform
Delivers trusted answers and personalized guidance to agents
- Industries
- Financial ServicesGovernmentRetail
- Business Need
- Customer ServiceAgent ProductivityField Service
- Requires
- Service Cloud
- Compatible With
- Sales CloudFinancial Services CloudGovernment Cloud
Embedded in Salesforce Service Cloud agent desktop, eGain Knowledge Hub™ for Salesforce proactively delivers trusted answers and personalized guidance to agents. It is powered by AssistGPT™, a novel capability that automates knowledge management tasks.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudFinancial Services CloudGovernment Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedDeveloper
App Details
- Version
- eGain Knowledge Hub/ver 0.9 0.9.0
- Listed On
- 06/09/2023
- Latest Release
- 10/16/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.FedRAMP OfferingThis company indicates that they're a FedRAMP offering. This status doesn't mean that the solution is included in Salesforce's FedRAMP authorization. You're responsible for evaluating the solution's security. To learn more, visit the FedRAMP Marketplace.Salesforce ShieldSupports Salesforce orgs that use Shield.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.
- No LimitsLightning ReadyFedRAMP OfferingSalesforce ShieldManaged PackageLightning App Builder
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 2Custom Tabs: 1Custom Apps: 0
- Lightning Components
- Global: 2App Builder: 2Community Builder: 0
- Languages
- ArabicDutchEnglishFinnishFrenchGermanDanishItalianJapaneseKoreanPortugueseRussianSimplified ChineseSpanishSwedishTraditional Chinese
Security
Additional Details
Gartner rates knowledge management (KM) as the #1 technology to improve CX, employee experience (EX) and operational performance. But legacy KM systems have failed to deliver the goods, calling for a need to modernize it with a revolutionary new approach called the “Knowledge Hub™”. The eGain Knowledge Hub™ is the first such solution to unify and orchestrate all the essential technology building blocks of KM, including content management, profiled access, intent inference, search methods, conversational guidance (what to say next), process guidance (what to do next), analytics, personalization, and connectors to existing systems, powered by AI, ML, and analytics.
Need help?
eGain Corporation
Sunnyvale, California, USA
Access our support portal to create and track support requests. https://www.egain.com/egain-support/